It Support Apprentice

About the role

IT Support Apprentice – Your Gateway to Tech Excellence! 🚀

Ready to dive headfirst into the dynamic world of IT? We're looking for an enthusiastic and customer-focused individual to join our Support Team as an IT Support Apprentice! This is your chance to kickstart your career, gain hands-on experience, and become an integral part of our tech crew. 💻

What You'll Be Doing:

• Be the Friendly Face: You'll be the first point of contact for our customers, greeting them with a smile and a helpful attitude, all while learning the ropes from our experienced support team. 😊
• Master the System: Accurately log all support requests in our ticketing system, making sure to add clear notes and keep everything updated. Think of it as building your troubleshooting superpower! 📝
• Follow the Flow: Learn and execute our established processes for triaging issues, escalating them when needed, and keeping everyone in the loop. 🤝
• Troubleshoot Like a Pro: Get your hands dirty helping to resolve basic IT issues using remote support tools, with a senior tech ready to guide you every step of the way. 🛠️
• Get the Gear Ready: Assist with setting up essential hardware like laptops, desktops, phones, and printers. You'll be the one making sure everyone has the tools they need! 🖱️
• Support Our Stack: Gain experience supporting Microsoft 365, Windows, and common business applications – you'll be learning at an appropriate apprentice level. ☁️
• Keep Things Running Smoothly: Help with routine tasks like checking backups, monitoring system performance, and performing basic maintenance. It's the behind-the-scenes magic that keeps us all connected! 📊
• Share Your Knowledge: Contribute to creating and updating internal technical notes, customer guides, and helpful self-help documentation. Your insights are valuable! 💡
• Team Up with Suppliers: Liaise with our third-party suppliers when needed to help resolve customer issues. You'll be part of the problem-solving squad! 📞
• Join the Big Projects: Support larger projects and customer rollouts, soaking up knowledge and experience from our wider team. This is where you'll really grow! 🌱

What You Bring:

• A genuine passion for technology and a strong desire to learn.
• Excellent communication and interpersonal skills – you're a natural at talking to people.
• A proactive and problem-solving mindset.
• The ability to follow instructions and learn quickly.
• Basic computer literacy.

Why Join Us?

• Gain invaluable real-world IT experience.
• Be part of a supportive and collaborative team.
• Opportunities for learning, development, and career progression.
• Work with exciting technology and contribute to our success.

If you're ready to launch your IT career and make a real impact, we want to hear from you! Apply now! ✨

Key responsibilities

• Act as a first point of contact for customers, logging support requests and following agreed processes.
• Troubleshoot basic IT issues, assisting with hardware setup and supporting common business applications.
• Assist with routine checks such as backups, system monitoring, and basic maintenance tasks.
• Help create and update internal technical notes, customer guides, and self-help documentation.
• Liaise with third-party suppliers and support larger projects and customer rollouts.