Ict Support Technician Apprentice

About the role

Job Title: IT Support Specialist 🚀

Are you tech-savvy and ready to dive into the world of IT? We're looking for an energetic individual to join our team as an IT Support Specialist! If you're passionate about problem-solving and helping people, this is the role for you.

What you'll be doing:

• Be the go-to person for IT support, answering calls, emails, and using remote tools to help our users. 📞📧
• Keep track of all support requests in our helpdesk system, making sure everyone knows what's happening. 📝
• Tackle all sorts of tech issues – from hardware glitches to software bugs and network problems. 💻📱
• Get devices ready for action! Set up and roll out laptops, desktops, and mobile devices. 🔧
• Master the ins and outs of Microsoft Windows and the Microsoft 365 suite. 👑
• Help users out with password resets, managing accounts, and making sure they have the right access. 🔑
• If things get tricky, you'll know when to call in the senior tech wizards for backup. 🧙‍♂️
• Keep our technical guides and user info up-to-date. 📚
• Perform regular system checks to keep everything running smoothly. ✅
• Provide top-notch customer service, keeping everyone in the loop as you resolve their issues. 👍

Key responsibilities

• Respond to incoming IT support requests via phone, email and remote support tools.
• Log, prioritise and update support tickets using the company's helpdesk system.
• Troubleshoot hardware, software and connectivity issues.
• Configure and deploy laptops, desktops and mobile devices.
• Support Microsoft Windows operating systems and Microsoft 365 applications.