It Desktop Support Apprentice

About the role

🚀 IT Support Apprentice - Join Our Tech Team! 🚀

Ready to kickstart your IT career and gain some serious hands-on experience? We're looking for enthusiastic individuals to join our IT Services function and level up the technical support we provide across the firm! 💻

What you'll be doing:

• Helping our awesome IT Support team deliver top-notch tech assistance.
• Getting stuck into deskside support and troubleshooting all sorts of cool tech. 🛠️
• Supporting your colleagues with everything from Microsoft 365, mobile devices, and printers 🖨️, to video conferencing 🧑‍💻 and AV gear.
• Lending a hand with user access issues, sorting out problems, and answering tech questions.
• Contributing to our knowledge base – share what you learn! 🧠
• Collaborating with our Service Desk, Desktop Support, Infrastructure, and IT Training squads. 🤝
• Helping us smash our goals and make sure everyone gets the support they need, fast! ⚡
• Boosting your tech skills with real-world learning and expert guidance.
• Gaining invaluable experience in a professional IT environment while working towards a killer industry qualification.
• Assisting with exciting IT projects like hardware upgrades, office moves, app rollouts, device setups, and system migrations. 📦

This is your chance to dive headfirst into the world of IT, build your resume, and become a tech wizard! ✨

Key responsibilities

• Provide deskside support and troubleshoot endpoint devices.
• Support colleagues with Microsoft 365, mobile devices, printing, scanning, video conferencing, and AV technology.
• Assist with resolving user access issues, incidents, and technical queries.
• Contribute to knowledge management and documentation to improve service delivery.
• Support IT projects requiring Level 2 involvement.