Team Leader Apprenticeship
Lifetime Training · North East · NE30 4DZ
About the role
🌟 Apprentice Team Leader with Urban & Heritage 🌟
Ready to level up your career and lead a dynamic front-of-house crew? At Urban & Heritage, we're all about blending the cool vibes of modern city living with the authentic charm of classic British pubs. Think premium drinks, killer craft beers, delicious cocktails, and a menu that’s both comforting and cutting-edge. Whether it's after-work drinks, weekend brunch, or a chill dinner, we create a spot where everyone feels stylish, energized, and totally welcome. 😎
As an Apprentice Team Leader, you're the spark that ignites our customer experience! 🔥 Your passion for making people happy and your knack for motivating a team are exactly what we're looking for. You’ll be the go-to person, ensuring your team is on point and delivering 5-star experiences that keep our guests coming back for more. 💯 And it’s not just about the drinks and food – you’ll get to flex your creative muscles and organizational skills planning events like quizzes and music nights to bring our community even closer. 🎶
What you'll be doing:
- Making every customer feel special and leaving with unforgettable memories. ✨
- Stepping up to support the management team and solving problems like a pro. 🚀
- Keeping the team running smoothly during busy shifts, making sure everything is spot on. ⏰
- Championing a safe, legal, and super clean bar environment. 🧼
What you’ll bring to the table:
- An eagle eye for detail – every drink served perfectly. 🍺
- Being the ultimate role model for outstanding customer service and making everyone feel a warm welcome. 🤗
- The ability to think fast and tackle any challenge that comes your way during a busy shift. 🧠
- A positive, can-do attitude and being a true team player. 💪
The perks of joining the Urban & Heritage fam:
- Awesome Discounts: 33% off all our brands for you and 15% for your loved ones. Plus, 50% off at Greene King Inns and hotels for you and 25% for your loved ones – weekend getaways, anyone? 🏨🍔
- We've Got Your Back: Free employee assistance program for mental health, well-being, financial, and legal support. You matter! 💚
- Family-Friendly: Enhanced maternity and paternity policies.
- Menopause Friendly Employer. 💖
- Refer-a-Friend: Earn up to £1,500 for bringing amazing people to our team! 💰
- Wagestream: Access your earned wages before payday for those unexpected moments. 💸
- Retail Perks: Up to 30% off at Superdrug and exclusive discounts with Three Mobile, plus loads more! 📱🛍️
Your Apprenticeship Adventure:
- Work-Based Learning: No boring college lectures! You’ll learn on the job with face-to-face sessions and remote check-ins with your dedicated Learner Coach every 6 weeks. Plus, you’ll have a mentor right here in the workplace. 🧑🏫
- Skill Up: Gain Functional Skills in English and Maths (if needed) with tailored support. 📚
- Regular Feedback: Get reviews every 12 weeks with your coach and manager to track your progress and celebrate your wins. 🎉
CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG
We're all about making sure everyone feels welcome, valued, and has a place to thrive. Inclusion is at the heart of everything we do, from our people to our customers and communities. 🤝
Key responsibilities
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.