Apprentice Team Leader
Lifetime Training · London · NW1 5JY
About the role
Apprentice Team Leader with Urban Heritage! 🌟
Ready to be the awesome leader our front-of-house teams need? At Urban Heritage, we're all about blending the cool vibes of modern city living with the authentic charm of traditional British pubs. Think premium drinks 🍻, killer cocktails 🍹, quality wines 🍷, and a menu that mixes classic faves with fresh, seasonal dishes. Whether it's after-work drinks, weekend brunch, or just chilling with mates, we create a stylish, energetic, and super welcoming spot.
As an Apprentice Team Leader, you'll be:
- Making sure every customer has an unforgettable experience! ✨
- Stepping up for management and sorting out any issues that pop up. 🚀
- Keeping the team organized and everything running smoothly during busy shifts. 🏃♀️
- Ensuring our bar is always safe, legal, and spotless – no drama! ✅
What you'll bring to the table:
- A sharp eye for detail – making sure every drink is on point. 👌
- Being a legend in customer service, welcoming everyone with a smile. 😊
- Quick thinking and the ability to handle whatever comes your way. 🧠
- A positive "can-do" attitude and be a total team player! 🤝
Perks you'll love:
- A sweet 33% discount on all our brands for you, and 15% for your crew! 🥳
- Free employee assistance program for your mental, physical, financial, and legal well-being. You're important! ❤️
- Awesome maternity and paternity policies. 👨👩👧👦
- Menopause Friendly Employer status. 💖
- 50% discount for you and 25% for your loved ones at our Greene King Inns and hotels – weekend getaways sorted! ✈️
- Refer a friend and bag up to £1,500! 💰
- Wagestream – access your earnings early when you need it. 💸
- Retail discounts – up to 30% off at Superdrug, Three Mobile, and more! 🛍️
Your Apprenticeship journey includes:
- Work-based training – no boring college lectures! You'll get face-to-face sessions and remote calls with your coach every 6 weeks, plus a mentor at work. 📚
- Get your English and Maths Functional Skills sorted if needed, with support just for you. 💯
- Reviews every 12 weeks with your coach and manager to track your progress. 📈
We're all about CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG. 🌈 We want a culture where everyone feels included, valued, and can totally thrive.
Key responsibilities
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.