Apprentice Team Leader
Lifetime Training · East Of England · SG12 9EE
About the role
🌟 Apprentice Team Leader with Urban Heritage 🌟
Ready to level up your leadership skills and dive into the vibrant world of hospitality? Urban Heritage is on the lookout for awesome Apprentice Team Leaders to join our crew! 🚀 If you've got the passion to make customers feel totally welcome and the drive to lead a killer front-of-house team, this is your shot! 💯
At Urban Heritage, we're all about blending the cool vibes of old-school British pubs with the slick energy of modern city life. Think premium drinks, killer craft beers, dreamy cocktails, top-notch wines, and a menu that's a delicious mix of classic faves and fresh, seasonal dishes. 🍻🍹✨ Whether it's after-work chill, weekend brunch, or a big night out, we create a space that's stylish, buzzing, and super welcoming.
As an Apprentice Team Leader, you'll be:
- Delivering unforgettable customer experiences that leave people wanting more. 🥰
- Stepping up to support the management team and handling whatever comes your way. 🦸
- Masterminding the team during busy shifts, ensuring everything runs smoother than a fresh pint. 🍺
- Keeping the bar safe, legal, and spotless – tackling any issues like a pro! 🧼
What you'll bring to the table:
- An eye for detail that makes every single detail pop. ✨
- Being the ultimate role model for amazing service and creating a warm welcome for everyone. 👋
- The ability to think fast and stay cool under pressure during a busy shift. 🧠
- A positive "can-do" attitude and being a true team player. 🙌
Why you'll love working with us:
- Epic Discounts: 33% off food & drink for you, 15% for your crew! 😋 Plus, 50% off at Greene King Inns and hotels for you and 25% for your loved ones – weekend getaways, anyone? 🏨
- Support When You Need It: Free employee assistance program for mental health, well-being, financial, and legal support. You matter to us! 💖
- Awesome Perks: Enhanced family-friendly policies, recognized as a Menopause Friendly Employer, and more!
- Get Paid Early: Access your wages before payday with Wagestream for those unexpected life moments. 💸
- Refer a Friend: Know someone awesome? Refer them and potentially earn up to £1,500! 🤝
- Retail Therapy: Score up to 30% off at Superdrug and other exclusive deals! 🛍️
Your Apprenticeship Journey:
- Work-Based Learning: Forget boring lectures! You’ll learn on the job with face-to-face sessions and remote calls with your dedicated Learner Coach every 6 weeks. Plus, you'll have an in-house mentor to guide you. 👩🏫
- Level Up Your Skills: Gain vital English and Maths Functional Skills if you need them, with support tailored just for you. 📚
- Regular Feedback: Get reviews every 12 weeks with your coach and manager to track your progress and celebrate your wins. 🎉
We're building places where everyone feels welcome, safe, and like they belong. 🌍 Come join a team that celebrates diversity and inclusion in everything we do!
Key responsibilities
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.