Bar And Waiting Apprenticeship
Lifetime Training · London · SW13 9HE
About the role
Job Title: Hospitality Apprentice - Bar & Waiting 🍔✨
Are you ready to kickstart your career in hospitality and become the ultimate guest experience maker? We’re looking for energetic and friendly individuals to join our front-of-house team! 🌟
Important Note: Due to the nature of this role, including the sale of alcohol within a licensed premises, you must be 18 years or older to apply. This ensures we can fully meet all legal requirements and operational needs. 🔞
As a key part of our team, you'll be the welcoming face our guests remember! You'll master our menu, share your favourite recommendations, and inject your unique personality into every interaction, making sure guests can't wait to return. With a huge family of over 13 brands and 1600 locations, your opportunities to learn and grow are literally endless! 🚀
What You'll Be Doing:
- Guest Guru: Greet guests warmly, explain our service, showcase our amazing products, and highlight any special offers or events. 👋
- Personalised Service: Offer spot-on recommendations tailored to each guest's tastes and preferences. 💯
- Valued Guests: Make regulars feel special by remembering their preferences and having genuine conversations. 🤝
- Guest Satisfaction: Ensure everyone is loving their meal and encourage feedback through our guest experience survey.
- Super Service: Deliver fast, efficient service and handle any questions or issues like a pro. ⚡
- Team Player: Communicate openly with the entire team, fostering a supportive vibe and always lending a hand. 🙌
- Meeting Mogul: Contribute your brilliant ideas in team meetings. 💡
- Tidy Up Pro: Keep our front-of-house, outdoor areas, and restrooms sparkling clean and organised. ✨
- Learning Champion: Engage with all in-house training, e-learning, and complete assigned modules. 📚
- Rule Follower: Always stick to brand standards, licensing laws, and company policies. ✅
No experience? No problem! If you’ve got a naturally warm and helpful attitude, we'll teach you everything you need to know to shine in our busy environment.
Your Apprenticeship Journey:
You’ll be working towards a Hospitality Team Member Level 2 Apprenticeship standard over 15 months. As a full-time bar and waiting apprentice, you’ll gain a nationally recognised qualification while helping to run our amazing businesses and create unforgettable guest moments!
What Your Apprenticeship Includes:
- Work-Based Training: No college required! Your learning happens on the job, with support from a dedicated Lifetime Learner Coach via face-to-face sessions and remote calls every 6 weeks. Plus, you'll have a mentor right in the workplace! 🧑🏫
- Functional Skills: Get support for English and Maths if you don't already have GCSEs or equivalents. ➕➖
- Regular Reviews: Catch-ups every 12 weeks with your coach and manager to discuss your progress and get feedback. 📈
Awesome Perks for M&B Staff:
- Career Growth: This is just the beginning! Plenty of opportunities for higher-level apprenticeships and career progression. ⬆️
- Massive Discounts: Enjoy a whopping 33% off across all our brands, plus 20% off for your friends and family! 💸
- Wagestream: A handy financial toolkit to manage your money and access earned pay when you need it. 📲
- Paid Qualifications: We invest in your growth!
- Gym Discounts: Stay fit and save money. 💪
- Team Socials: Work hard, play harder! 🎉
- Extra Goodies: Pension, 28 days paid holiday, high-street shopping discounts, free shares, and a free employee helpline for support. 💖
Hourly Wage:
- 18-20 year olds: £10.85 per hour 💰
- 21+ year olds: £12.71 per hour 💰
At Mitchells & Butlers, we believe in supporting our people, valuing individuality, and fostering a great team spirit. Join us and help us make every guest feel truly welcome! 😊
Key responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
- Provide personalised recommendations that cater to the specific needs and preference of each guest.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
- Always adhere to brand standards, licencing laws and all company policies and procedures.