Bar And Waiting Apprentice

About the role

Bar & Waiting Apprentice: Be the Vibe at Urban & Heritage! ✨

Ready to dive into the awesome world of hospitality? As a Bar and Waiting Apprentice with Urban & Heritage, you'll be the ultimate host, making sure every guest leaves feeling amazing! We're all about blending the cool vibes of modern city living with the charm of classic British pubs 🍻. Think premium drinks, killer craft beers, epic cocktails, and a menu that's a delicious mix of pub faves and fresh, seasonal dishes 🍔. Whether it's post-work catch-ups, chill brunches, or evening hangs, Urban & Heritage is the place to be – stylish, energetic, and super welcoming.

What You'll Be Doing:

• Be the legend who gives our customers unforgettable experiences, every single time they walk in. 👋
• Become our go-to bar insider, dropping killer recommendations that guests will love. 🍸
• Whip up and serve drinks that are on point and totally impress. 💯
• Be the first point of contact, serving up delicious food and making sure our diners have the best time. 🍽️
• Keep the bar sparkling clean, safe, and legal – and tackle any issues like a pro. 🧼

What You'll Bring to the Table:

• A burning desire to learn and level up your skills. 🚀
• An eye for detail – because every pint deserves perfection! 👀
• A genuine passion for awesome service and making everyone feel welcome. 🤗
• A positive, "can-do" attitude and you're a total team player. 🌟

What's In It For You? We've Got You Covered!

• Competitive Salary & Pension: Get rewarded for your hard work. 💰
• Career Growth: Loads of opportunities to advance across our amazing brands. We're top-tier apprenticeship providers! 📈
• Sweet Discounts: 33% off food & drink for you, 15% for your crew. Plus, 50% off at our Inns & Hotels for your getaways! ✈️
• Support System: Free employee assistance for all your well-being needs (mental health, finance, legal). You matter to us! ❤️
• Family-Friendly Policies: Enhanced maternity and paternity leave. 👨‍👩‍👧‍👦
• Refer a Friend Bonus: Earn up to £1,500 for bringing awesome people to the team! 🤝
• Wagestream: Access your earned wages before payday. 💸
• Retail Perks: Score discounts at Superdrug, Three Mobile, and more! 🛍️

Your Apprenticeship Journey Includes:

• Work-Based Training: No boring college lectures here! Get hands-on experience with remote check-ins and a dedicated workplace mentor. 🧑‍🏫
• Functional Skills: Boost your English and Maths with tailored support (if needed).
• Regular Feedback: 12-weekly reviews with your manager and coach to track your progress. 📊

We're all about creating spaces where everyone feels welcome, safe, and like they belong. Join us and help make that happen! 🌈

Key responsibilities

• Provide customers with a heartfelt and memorable experience.
• Offer recommendations to customers from behind the bar.
• Prepare and present drinks to specifications and customer expectations.
• Assist in greeting, serving food and looking after customers whilst they dine.
• Ensure the bar is safe, legal, clean, and address issues promptly.

Skills