It Support Technician Level 3 Apprenticeship - Planet Intelligent Technology

About the role

IT Technician Apprentice 🚀

Ready to level up your tech game? 🎮 We're on the hunt for a motivated IT Technician Apprentice to join our awesome team! You'll be the first line of defense against tech troubles, helping out users with all sorts of hardware, software, and access puzzles. Think of yourself as a tech wizard, solving mysteries remotely or over the phone. 📞 You'll also get to play a key role in logging issues, figuring out what's going wrong, and passing on the super tricky stuff to our expert teams. 🧙‍♂️ Plus, you'll keep an eye on our Workshop and 1st Line queues, making sure our backups are running smooth and smooth sailing. 🚢

Your Mission, Should You Choose to Accept It:

• Be the hero who responds super fast to IT incidents and requests, always hitting those important deadlines. ⚡
• Perform daily backup checks – your mission is to fix any hiccups or alert the right people if you can't. ✅
• Be the friendly face of IT support, helping our clients solo or as part of our epic crew. 🤝
• Lend a hand to our Call Centre Coordinator when they need it. 🌟
• Become a go-to person for customers when they have questions or need a helping hand. 🙋‍♀️
• Keep our 1st Line and Workshop queues running like a well-oiled machine. ⚙️
• Team up with our specialist support squads to crack those complex tech challenges. 🧩
• Keep a record of your awesome support actions, solutions, and even create guides to help everyone learn and grow. 📚
• Occasionally, you might need to venture out to client sites – think of it as an IT adventure! 🏞️
• Support and troubleshoot Windows 10/11, Windows Server, Microsoft 365, Active Directory, and hybrid setups. 💻
• Install, configure, and fix software, printers, antivirus, and Microsoft Office. 🖱️
• Help maintain and support our clients' systems, networks, hardware, virtual servers, and IP phone systems. ☎️
• Jump into bigger IT projects, like setting up new systems or moving things around. 🚀

What You Bring to the Table:

• You're a pro at chatting and writing – you can communicate clearly and effectively. 🗣️✍️
• You can totally rock it solo or be a legend as part of a team. 👯
• You're always looking for ways to help out the team with techy challenges. 🤔
• You can handle multiple things at once and thrive in a fast-paced environment. 🏃💨
• You're the ultimate escalation point for both your teammates and our clients. 🔝
• You've got a super sharp eye for detail. 👀
• You're positive, proactive, and genuinely excited about all things IT. 🎉
• You're hungry to learn and grow, both personally and professionally. 🌱
• You want to win, both as an individual and as part of our winning team. 🏆
• You're ready to get certified and keep learning! 🎓

Bonus Points (Nice to Have!):

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• *Important:* You shouldn't already have a qualification at the same or a higher level in a similar subject.

Alternative Entry:

• Got relevant experience or qualifications? We're keen to hear from you! We're looking for potential and a desire to learn. Even a mix of qualifications and experience that shows you've got the foundation can get you considered.
• If your qualifications are from outside the UK, you'll need official documentation comparing them to UK standards.

Other Perks:

• A full UK driving license is a plus, but not a deal-breaker! 🚗
• Flexibility and a willingness to travel are key. ✈️

The Nitty-Gritty:

• This job description gives you the main idea of what you'll be doing, but there might be other tasks as we grow and evolve. We're all about meeting business needs!

Your Schedule:

• Monday to Friday, 09:00am - 17:30pm. 🗓️

What's In It For You?

• 20 days of holiday to recharge your batteries. 🏖️
• Free parking on-site – no hunting for a spot! 🅿️
• The chance to go full-time after a successful apprenticeship. 💯
• Future Prospects: A massive 90% of QA apprentices land permanent jobs after finishing – that's 20% higher than the national average! 🌟

About Us:

Planet Intelligent Technology is all about making businesses super efficient, secure, and high-performing with our expert IT support, cybersecurity, and cloud services. 🌐 We're a top-tier training provider, helping thousands of apprentices launch their careers.

Ready to Apply?

Hit that apply button to learn more! Heads up: applications might close early, so don't wait too long! ⏳

Key responsibilities

• Provide first-line technical support and troubleshooting for IT issues.
• Log tickets, diagnose problems, and escalate complex issues to specialist teams.
• Monitor and manage 1st Line and Workshop queues, completing daily backup checks.
• Document support activities, solutions, and create knowledge base articles.
• Contribute to wider IT projects, including implementation, migration, and design.

Skills