It Level 3 Apprenticeship - Limbs And Things
QA Limited · South West · BS2 0RA
About the role
🚀 Launch Your IT Career with an Apprenticeship! 🚀
Ready to dive into the exciting world of tech? We're looking for a motivated and enthusiastic IT Apprentice to join our awesome IT team! This is your chance to gain real-world experience, learn from the pros, and work with the latest tech, all while helping users and keeping our business systems running smoothly. 💻✨
Your Role:
You'll be the first point of contact for all things IT support! 📞📧 You'll be helping users with hardware, software, and account issues, making sure everyone has the tech they need to succeed. Plus, you'll get hands-on experience with:
- Service Desk Support: Be the go-to person for IT help! 🙋♀️
- Microsoft 365: Get skilled in Teams, Exchange, SharePoint, and more. 🌐
- Information Security: Learn how to keep our data safe and sound. 🔒
- Infrastructure Support: Understand the backbone of our tech. 🏗️
- End-User Devices: Help manage laptops, desktops, and mobile devices. 📱
What You'll Do:
- Be the friendly face (or voice!) of IT support.
- Troubleshoot tech problems like a pro.
- Help new team members get set up and say goodbye to those leaving. 👋
- Assist with Microsoft 365 magic.
- Keep our devices in top shape.
- Support our audio-visual setups for meetings. 🎤
- Help keep our office IT tidy.
- Create helpful guides and tips. 📝
- Always follow our IT rules and keep things secure.
What We're Looking For:
- A genuine passion for solving problems. 🤔💡
- A friendly and approachable vibe. 😊
- Super strong communication skills – talking, typing, and in-person! 🗣️✍️
- Reliability and trustworthiness. ✅
- An eagle eye for detail. 🔍
- Respect for everyone, no matter their background. 🙌
- A serious eagerness to learn and grow. 🌱
- Flexibility to take on different tasks.
Your Qualifications:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- *Important:* You won't have an existing qualification at the same or higher level in a similar subject.
- Got experience instead? If you have relevant qualifications or work experience that shows you're ready to learn, we'd love to hear from you! 🏆
What's In It For You?
- 25 days holiday + bank holidays (plus the option to buy/sell 5 days!). 🏖️
- Support for your studies. 📚
- A generous pension contribution. 💰
- Cycle to Work Scheme. 🚴♀️
- Health Cash Plan. 🏥
- Free online GP service. 👩⚕️
- Employee Assistance Programme (counselling and legal advice!). ⚖️
- Awesome company social events! 🎉
Hours: Monday - Friday, 9:00 am - 5:30 pm (37.5 hours/week)
Future Prospects: 🚀 90% of our apprentices land permanent jobs after finishing – that's 20% higher than the national average!
About Us: We're Limbs & Things, a global leader in medical simulation equipment, helping healthcare professionals train safely and effectively worldwide. 🌍
Ready to apply? Hit that apply button! Don't wait too long – applications might close early. 😉
Key responsibilities
- Acting as a first point of contact for IT support requests, incidents, and service inquiries.
- Providing technical support to users via phone, email, remote support tools, and in person.
- Assisting with the diagnosis and resolution of hardware, software, and account-related issues.
- Supporting user onboarding and offboarding activities, including account creation, access management, and equipment setup.
- Assisting with the administration of Microsoft 365 services.