It Helpdesk Analyst Higher Apprenticeship - Aberdein Considine

About the role

🚀 Launch Your IT Support Career with Aberdein Considine! 🚀

Ready to dive into the exciting world of IT? We're looking for enthusiastic individuals to join our team as an IT Helpdesk Analyst. This is your chance to earn while you learn, tackle cool tech challenges, and support your colleagues every day. You'll build real-world skills in systems, hardware, and software. 💻🛠️

What You'll Be Doing:

• Deliver top-notch service that's aligned with our firm's awesome policies and procedures.
• Show genuine care for our clients and teammates, always aiming to go above and beyond. 🌟
• Be a team player and foster a collaborative environment.
• Provide excellent 1st line technical support – diagnose, solve, and escalate tech issues like a pro. 🐞
• Help troubleshoot, maintain, and improve key systems and applications.
• Keep our existing systems running smoothly and reliably.
• Set up, configure, and support IT assets (software and hardware) so everyone has the tools they need.
• Team up with specialized IT teams to hit our service delivery goals.
• Keep our technical documentation sharp and up-to-date. 📝

What You'll Bring:

• A valid driving licence. 🚗
• The ability to think logically and systematically. 🧠
• Awesome customer service skills. 🤗
• Recent IT qualifications or demonstrable experience in IT.
• Fantastic written and verbal communication skills. 🗣️
• Superb organisational skills.
• A keen eye for detail and high levels of accuracy. 👀
• A customer-first mindset is a must!
• A logical and methodical approach to solving problems.

The Grind:

• Monday to Friday, 8:45 am - 5:00 pm. 🗓️

The Perks:

• Pension scheme. 💰
• Life assurance.
• Private medical insurance.
• A generous 35 days of holidays! 🏖️
• Flexible working options.
• Future Prospects: Did you know 90% of our QA apprentices secure permanent jobs after completing their training? That's 20% higher than the national average! 📈

Ready to Apply?

Hit that apply button to learn more and submit your application. P.S. Roles can fill up fast, so don't delay – apply early to avoid disappointment! 🏃‍♀️💨

Key responsibilities

• Providing effective 1st line technical support
• Assisting with troubleshooting, maintaining, developing and enhancing key systems or applications
• Installing, configuring, developing and supporting IT assets (software and hardware)
• Working collaboratively between specialised IT teams
• Maintaining accurate and up-to-date technical documentation

Skills