It Support Technician Level 3 Apprenticeship - Mayflex
QA Limited · Midlands · B6 7JJ
About the role
Launch Your IT Career at Mayflex! 🚀
Ready to kickstart your tech journey? Mayflex is offering an incredible Level 3 IT Apprenticeship where you'll earn while you learn, tackle real technical challenges, support your colleagues, and build essential skills. 💻
What You'll Be Doing:
- Be the First Point of Contact: Provide friendly, professional first-line IT support to our amazing team. You’ll log and update issues using our Service Desk system. 🤝
- Problem-Solving Power: Troubleshoot common hardware, software, Microsoft 365, network, and phone issues. Don't worry, we'll help you escalate anything tricky! 🧠
- Gear Up Our Team: Help set up and get new IT equipment ready for our colleagues. 🛠️
- User Admin Ace: Handle routine user tasks like password resets and access queries, following all our cool IT procedures. ✅
- Knowledge is Power: Keep our documentation sharp, stick to cyber security rules, and dive into your apprenticeship learning. 📚
Who We're Looking For:
- Tech Enthusiast: You've got a genuine passion for IT and a burning curiosity to learn. 🔥
- Great Communicator: You can listen well, ask smart questions, and give helpful support. 🗣️
- Detail-Oriented: You’re precise, follow instructions, and understand the importance of security. 🧐
- Team Player: You're reliable, professional, and open to feedback to boost your confidence. ⭐
- Educational Foundation: GCSEs in English and Maths (or willing to work towards functional skills).
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Note: You shouldn't already have a qualification at the same or a higher level in a similar subject. Don't worry if your qualifications are a bit different – we can still consider you! If your qualifications are from outside the UK, you'll need an official document comparing them to UK standards.
The Perks:
- Work-Life Balance: Hybrid working model. 🏡🏢
- Generous Holiday: 25 days a year, with flexibility to swap up to 5. 🏖️
- Health & Wellbeing: Healthcare cash plan, 24/7 Employee Assistance Programme, Wellbeing App & Hub, discounted gym membership. 🧘♀️💪
- Future Focused: Auto-enrolment pension (5% employer, 4% employee), Sonepar Share Scheme. 📈
- Extra Goodies: Paid volunteering time, employee discounts, cycle to work scheme, enhanced parental leave, long service awards, referral bonuses. 🎉
- Growth Guaranteed: Regular appraisals, development plans, and ongoing training (online and in-person). 💯
Your Future Starts Here:
Did you know 90% of QA apprentices land permanent jobs after finishing? That’s 20% higher than the national average! 🌟
About Mayflex:
At Mayflex, our Head Office is the engine that keeps our commercial and operational teams running smoothly, delivering awesome service. We’re a collaborative and supportive bunch, working with top brands. We're all about diversity, inclusion, and creating a place where everyone can be themselves. 🌈
Ready to Apply?
Click the apply button to learn more and submit your application. Don't wait too long – spots can fill up fast! ⏳
Key responsibilities
- Provide first-line IT support to colleagues, logging and updating incidents and service requests.
- Troubleshoot basic hardware, software, Microsoft 365, network, telephony and access-related issues.
- Assist with setting up, configuring and issuing IT equipment.
- Support routine user administration tasks, including password resets and account checks.
- Maintain accurate documentation, follow cyber security and IT policies, and participate in apprenticeship learning.