It Technician Level 3 Apprenticeship - Concero
QA Limited · South East · GU22 7TA
About the role
🚀 Launch Your IT Support Career with Concero! 🚀
Earn while you learn, solve real-world tech puzzles 🧩, and empower schools to rock their digital world! ✨
About the Role:
Join us as an IT Technician Apprentice and become a superhero 🦸 for our education-focused tech services. Your mission? To make sure schools feel super confident using technology for teaching and learning. You'll be the go-to for fixing tech troubles, managing networks, and building awesome relationships with teachers and staff, all while keeping our services running smoother than a fresh install. 💻
Your Responsibilities:
- Keep an eye on your "customer squad" and jump into action when they need help. 📞
- Tackle network and equipment glitches – from software drama to hardware hiccups – and get things back online, pronto! 🛠️
- Keep all our systems updated in real-time with super-accurate notes. ✍️
- Be the main contact with tech wizards at manufacturers, suppliers, and other support teams. 🤝
- Master your daily tasks and time management to crush service goals and keep things running smoothly. ⏰
- Spot opportunities to make our service even better and more efficient for our schools. 💡
- Be the friendly face (or voice!) of Concero, resolving issues and offering solutions to ensure the best customer experience. 😊
- Maintain professional vibes and build strong connections with everyone you work with. 👍
Skills We're Looking For:
- Got your driver's license and a car? 🚗 (Mileage is covered, dw!)
- Ready to be flexible? 🤸
- Basic IT skills? ✅
- A hunger to learn? 🧠
- Awesome team player? 🙌
- Great communicator? 🗣️
- Super detail-oriented? 👀
- Got that initiative and drive? 🔥
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths & English (or equivalents) at grades 3+ (D or above).
- *Important:* You shouldn't already have a qualification at the same or a higher level in a similar subject to this apprenticeship. If you have a mix of qualifications and experience that shows you're ready, you might still be considered! 🌟
- If your qualifications are from outside the UK, you'll need an official document comparing them to UK standards.
Work Schedule:
- 37.5 hours per week, typically 8 am - 4 pm or 8:30 am - 4:30 pm. ☀️
Perks & Benefits:
- Health & Wellness: We've got your back with medical, dental, and vision coverage for you and your loved ones. 💖
- Flexibility: We're all about a healthy work-life balance! Enjoy a generous holiday allowance (plus bank holidays). 🏖️
- Future Prospects: 90% of our apprentices land permanent roles after finishing – way above the national average! 📈
About Concero:
Founded in 2008, Concero is all about helping schools thrive with top-notch technology solutions. 🏫
Ready to Apply?
Hit that apply button to learn more and submit your application! Heads up: we might close applications early, so don't delay! ⏳
Key responsibilities
- Respond to incidents logged by customers and monitor customer portfolio
- Manage problems to resolution for network or equipment failures, including software, hardware and infrastructure
- Update all systems, change request forms, service calls and queries in real time with detailed and accurate notes
- Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations
- Manage day-to-day tasks, time and responsibilities to ensure service levels are achieved