It Support Level 3 Apprenticeship - Leap It

About the role

🚀 Launch your IT support career at Leap IT! 🚀

Ready to dive into the exciting world of IT? This is your chance to earn while you learn, tackle real-world tech challenges, and help clients get back online fast. You’ll build awesome hands-on skills with systems, networks, and hardware. 💻🔧

What you’ll be doing:

• Answering incoming support calls 📞 – we use 3CX to make sure everyone gets a fair share of calls.
• Logging every issue and tracking your time spent on it in tickets. Make sure you pick the right contract for each one! ✍️
• Giving clients daily updates on their unresolved issues (unless they say otherwise). 📢
• Keeping an eye on your Task Board every day. 👀
• Knowing when to pass things up to our second-line support team. ⬆️
• Joining our weekly helpdesk team meeting. 🤝

Bonus skills we’d love to see (but not essential!):

• Windows Server experience (AD, DHCP, DNS, Hyper-V) 👨‍💻
• Solid PC skills with Windows/OSX 🍎
• Familiarity with routers, switches, and firewalls 🌐
• Good understanding of hardware 🖱️
• Excellent knowledge of IP and TCP/IP (Network+ / CompTIA level is a plus!) 💯
• A super patient and friendly telephone manner 😊
• Awesome troubleshooting skills! 🤔

Entry requirements:

• 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grade 3+ (D or above).
• Important: You shouldn’t already have a qualification at the same or a higher level in a similar subject.
• Have other qualifications or experience? You might still be a great fit! Let us know.
• Got international qualifications? You’ll need an official document comparing them to UK standards. 🌍

Working hours:

• Monday to Friday, 8:30 AM - 5:30 PM ⏰

Perks you get:

• 33 days holiday (including bank holidays!) 🎉
• 24/7 support for counselling and financial advice 🆘
• Hybrid working – mix it up between home and the office! 🏠🏢

Future prospects:

• 🔥 90% of QA apprentices land permanent jobs after completing their course – that's 20% higher than the national average! 🔥

Ready to apply?

Hit that apply button to learn more! Psst... applications might close early, so don't wait! 👇

Key responsibilities

• Handle incoming support calls
• Log tickets and record time spent on issues
• Provide daily client updates on unresolved issues
• Monitor assigned tasks daily
• Escalate complex issues to second-line support

Skills