Information Technology Support Associate Level 3 Apprenticeship
Cummins · North East · DL1 4PW
About the role
Ready to launch your career in IT? 🚀 Join our dynamic team as an IT Apprentice in Darlington, UK, and power your potential!
We're on the hunt for an enthusiastic IT Apprentice to join our Information Technology team, supporting the Engine Business Segment right here at our Darlington Engine Plant (DEP). This is more than just a job; it's your gateway to understanding how a massive global organization operates and gaining the essential skills for a thriving IT career. 🌍
What You'll Be Doing (Your Mission):
- Project Power-Up: Dive into small-scale IT projects – from understanding needs and mapping out processes to testing and helping everyone get on board. Your input will boost efficiency and make things smoother for our users! ✨
- Tech Deployment & Fixes: Get hands-on with setting up IT gear, configuring software, and troubleshooting issues across our offices, warehouse, and shop floor. Safety first, always! 🛠️
- First-Line Support Hero: Be the go-to person for our business users, offering support face-to-face and remotely. You'll solve tech headaches and ensure everyone has a positive experience. 🌟
- Process Improvement Guru: Help us streamline how we do things, making our service even better and spotting opportunities to boost operations. 🌱
- Real-World Tech Experience: Get invaluable experience with enterprise and manufacturing systems, supporting live business and production. You'll also get a solid grasp of ICT security, professional practices, and data protection. 🔒
- Problem-Solving Pro: Develop killer troubleshooting and problem-solving skills using structured techniques, data analysis, and root cause investigations. You'll become a whiz at keeping support records up-to-date. 🧠
What You'll Need to Succeed (Your Toolkit):
- Academic Essentials: GCSEs in Maths, English, and Science at Grade 7 or above, and Grade 4/C or above in all other subjects. This is a must-have! ✅
- Bonus Points: A-Levels at Grade C or above in IT or Computer Science would be fantastic! 💯
- Tech Savvy & Curious: Basic knowledge of Microsoft Office and digital tools is great. We're looking for someone with a genuine interest in hardware, software, troubleshooting, customer support, data, and exciting emerging tech like AI. 🤖
- Team Player & Go-Getter: Excellent communication skills, a sharp eye for detail, and the ability to work safely and responsibly, both solo and with the team. A positive, professional, and curious attitude is key – we want you to be eager to learn and build confidence in our large manufacturing and enterprise IT world. 💪
- Experience: Relevant IT experience or skills gained through education, training, personal projects, or previous roles are a plus! 💡
Your Apprenticeship Journey:
This is a developmental role within our Darlington IT department. You'll work 4 days a week onsite, with 1 day dedicated to your college/training provider studies. Working hours are Monday to Friday, with flexibility to meet business needs. Upon successful completion, you'll earn a Level 3 – Information’s Communications Technician qualification. 🎓
Why Cummins?
As a Cummins apprentice, you'll have the incredible opportunity to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to give you a comprehensive learning experience, setting you up for a successful career. 🚀
Ready to Apply?
Click the apply button to find out more and submit your application. Don't wait too long – applications may close before the deadline! Apply early to avoid disappointment. ⏳
Key responsibilities
- Supporting small-scale IT projects and initiatives.
- Supporting and deploying IT equipment including hardware and software.
- Providing first-line IT support to business users.
- Driving process improvements to streamline business processes.
- Gaining hands-on experience with enterprise and manufacturing systems.