Business Administration Support Apprenticeship

About the role

Job Title: Admin & Support Assistant 🚀

About the Role:

Ready to dive into the world of education support and make a real difference? We're looking for a super organised and proactive Admin & Support Assistant to join our vibrant team. You'll be the go-to person for all things admin, ensuring our learners and staff have a smooth experience. If you're good with details, love helping people, and can juggle tasks like a pro, this is the role for you! ✨

What You'll Be Doing:

• Onboarding Superpowers: Handle all the ins and outs of learner recruitment, interviews, and inductions, keeping all your paperwork, programme requirements, and documentation ship-shape. 📄
• Tech Wiz: Help our Learning Progression Advisor (LPA) and Centre Manager (CM) with uploading and maintaining data in Arbor. 💻
• DBS Dynamo: Get those DBS applications rolling by maintaining internal learner documentation and keeping the CM and LPA updated weekly on their status. 💯
• Bursary Boss: Manage the bursary application file and keep the Bursary Payments spreadsheet ready for finance and the centre every week. 💰
• Attendance Ace: Track learner attendance like a hawk, manage call-ups, and keep relevant support agencies and schools in the loop with reports. 📈
• Safety First: Maintain the Health & Safety signing-in book and update our centre's Health and Safety file. 🚨
• File Master: Compile and monitor all learner files, making sure signatures and documentation are spot-on. ✅
• Admin Guru: Collate, check, and process admin documents for all our programmes. 🗂️
• Filing Fanatic: Keep everything organised through various filing systems. 📦
• Report Runner: Provide the CM/LPA with individual Arbor attendance reports and completed induction questionnaires for six-week assessments. 📊
• Front Desk Champion: Answer the phone, handle enquiries, and be the friendly face and voice of our centre. 📞
• Data Dynamo: Input crucial data into Arbor and ILR systems. 🤖
• Info Hub: Keep learners informed about upcoming exams and shutdown periods. 🗓️
• Archive Architect: Manage the archiving of files for learners who have left the programme and complete yearly archiving in mid-August. 🏛️
• Employer & Placement Partner: Maintain records of employers and placements, and keep external contact details up-to-date. 🤝
• Progression Tracker: Monitor and update all progression information, providing monthly reports to the CM and LPA. 🌟
• Certificate Keeper: Maintain the learner certificate file. 🏅
• Stationery Sleuth: Keep track of stationery stock and arrange for supplies. ✏️
• Snack & Drink Supplier: Maintain and distribute learner snacks and drinks. 🍎🥤
• Meeting Marvel: Attend meetings and type up the minutes. ✍️
• Free School Meals Star: Maintain and process the free school meals spreadsheet. 💸
• Classroom Commander: Check classrooms at the end of the day and monitor fire exits. 🏫
• Mobile Maestro: Update your mobile phone with learner details. 📱
• Photocopier & Printer Pro: Ensure the photocopier is maintained and has paper and toner. 🖨️
• Tech Tracker: Maintain laptop and charger tracking, including usage and maintenance setup. 🖱️
• Calendar Calmer: Manage your diary and calendar effectively. 📅
• Promotional Pro: Represent First Rung at promotional events as requested. 🎉
• Results Day Rockstar: Assist the CM/LPA on results day. 🏆
• Location Versatile: Work at both our Colindale and Ponder End Centres as needed. 📍
• Learning Enthusiast: Attend training as directed by your Centre Manager or Assessor. 📚
• Qualification Champion: Complete all tasks set by your Assessor or Trainer for your L3 qualification. 🎓
• Confidentiality Guardian: Treat all employer, learner, and centre user details with the utmost confidentiality, complying with GDPR at all times. 🔒
• Learner Voice Leader: Lead the Learner Voice Forum and report to the Head of Centres and Inclusion.🗣️
• Award Assistant: Assist with the Jack Petchey Award when required. 🥇
• Policy Practitioner: Familiarise yourself with and actively practice First Rung’s Health and Safety and Equal Opportunity Policies. ⚖️
• Brand Ambassador: Play an active role in promoting First Rung’s marketing and PR image, including attending marketing events. 📣
• Safeguarding Champion: Be responsible for safeguarding and promoting the welfare of young people and vulnerable adults, following First Rung’s safeguarding policy. ❤️
• Team Player: Undertake other reasonable duties as requested within First Rung. 🚀

What We're Looking For:

• Excellent organisational and time-management skills. ⏱️
• Strong communication and interpersonal abilities. 💬
• Proficiency in using computers and common office software. 🧑‍💻
• A keen eye for detail and accuracy. 👀
• Ability to work independently and as part of a team. 🧑‍🤝‍🧑
• A positive attitude and a willingness to learn. 😊
• Commitment to safeguarding and promoting the welfare of young people. 🛡️

Join us and help shape the future of our learners! 🌟

Key responsibilities

• Arrange and record learner recruitment, interview, and induction processes.
• Assist with Arbor upload, maintenance, and data input.
• Collate, check, and process administrative documentation for all programmes.
• Monitor learner attendance, manage call-ups, and provide reports.
• Maintain various learner and external contact records.