Digital Customer Engagement Level 3 Apprenticeship - Ds Business Solutions
QA Limited · Scotland · G74 5LW
About the role
🚀 Digital Customer Engagement Apprentice at DS Business Solutions! 🚀
Ready to kickstart your career in the digital world? 💻 DS Business Solutions is looking for enthusiastic individuals to join our team as Digital Customer Engagement Apprentices! This is your chance to earn while you learn, build awesome customer relationships, master digital tools, and snag a recognized SCQF L6 qualification. 🎓
About the Role:
Are you all about tech, chatting with people, building connections, and helping businesses level up? 🤔 This role is perfect for you! You'll be working with a super supportive team, getting hands-on experience in customer engagement, digital systems, finding new opportunities, market research, and business development. All while working towards your Digital Applications Support SCQF Level 6 apprenticeship. 🌟 You'll be a key player in our company's growth, using cool digital platforms and systems to spot opportunities, manage info, connect with customers, and totally own the customer journey. 🗺️
What You'll Be Doing (Responsibilities):
- Be the friendly first point of contact for all incoming inquiries, making sure customers get top-notch service. 👍
- Become a wizard with our main digital tools, including our CRM, marketing platforms, databases, business intelligence tools, Microsoft 365, and reporting systems. 🧙
- Sort through inquiries, leads, customer requests, and digital messages to make sure they're handled efficiently. ✅
- Use digital tools and online platforms to find new business opportunities and boost customer engagement. 🔎
- Keep customer records and business info super organized and up-to-date across all systems. 🗂️
- Create reports, dashboards, and insights to help us make smart decisions. 📊
- Keep an eye on shared inboxes and communication channels to ensure everything runs smoothly. 📧
- Help prepare digital content, presentations, and info packs for our customers. 📝
- Always be on the lookout for ways to make our processes, customer experience, and digital systems even better! 💡
What We're Looking For (Your Vibe):
- You're genuinely interested in technology, digital systems, and how businesses work. 🧠
- You love talking to people and building strong relationships. 🥰
- Your communication skills (written and spoken) are on point. 🗣️
- You're comfortable using Microsoft Office applications. 📁
- You've got great organisational skills and an eye for detail. 👀
- You're excited to learn new systems and technologies. 🌱
- You're proactive and eager to learn and grow. 💪
- You can work well on your own and as part of a team. 🤝
- You're driven to build a fantastic career in the digital business world. ✨
The Deets:
- Working Hours: Monday to Friday, 8:30 am - 5:30 pm ⏰
- Salary: £20,000 per year 💰
- Perks: Company vehicle for business use 🚗, laptop, tablet, and mobile phone provided 📱, ongoing mentoring from experts 🧑🏫, quarterly performance bonuses 🎉, and clear pathways for career growth! 📈
Future Prospects:
Get this: 90% of our apprentices land permanent jobs after finishing! That's way higher than the national average. 🚀
Job Details:
- Programmes: Digital Applications Support
- Role: Digital Applications Support SCQF L6
- Location: Glasgow - DS Business Solutions, Glasgow
- Salary: £20,000 per year
About DS Business Solutions:
We're leading the way in managed print, document management, workplace tech, and digital transformation. Based in East Kilbride, we help businesses across Scotland boost efficiency, cut costs, and use tech smarter. We're all about amazing customer service and building lasting relationships. We love helping businesses streamline, boost productivity, and go digital! 🌍
Ready to Apply?
Hit that apply button to learn more and submit your application. Don't wait too long, as applications may close early! ⏳
Key responsibilities
- Act as the first point of contact for incoming enquiries, ensuring customers receive a professional and responsive experience.
- Become a system expert in the company's key digital platforms.
- Triage incoming enquiries, leads, customer requests, and digital communications, ensuring they are prioritised and directed appropriately.
- Maintain customer records, activity logs and business information across multiple systems, carrying out data quality checks.
- Produce reports, dashboards, trackers, and insights to support business performance and decision-making.