Digital Helpdesk Support Level 3 Apprenticeship - Ds Business Solutions

About the role

Digital Applications Support Apprentice - Kickstart Your IT Career! 🚀

Want to dive into the world of IT, solve cool tech problems, and get paid while you learn? 🤓 DS Business Solutions is looking for enthusiastic apprentices to join our Glasgow team! This is your chance to earn while you learn, build legit hands-on skills, and become an IT pro.

What You'll Be Doing:

• Be the first point of contact for customers needing tech help – think phone, email, and chat support. 📞📧
• Become a wizard at troubleshooting all sorts of digital and tech issues. 🧙‍♂️
• Master our key business systems and software, like MPS Estate Management and Select Billing. 💻
• Help customers with printing, scanning, software glitches, and internet woes. 🖨️
• Diagnose and fix problems, so customers can get back to their work ASAP. ✅
• Work with a super supportive team of experienced engineers. 🤝
• Get hands-on experience with customer support, both remotely and on-site. 🚗
• Learn all about multifunctional devices (MFDs) and how they work.
• Keep accurate records and help us improve our awesome service. ⭐

What We're Looking For:

• A genuine passion for technology and solving problems. 🔥
• Awesome communication and customer service vibes. 🤗
• A full, clean UK driving licence (essential for travel!). 🔑
• Eagerness to learn and get stuck into new technical challenges. 🌱

What You'll Get:

• Yearly Salary: £19,000 💰
• Working Hours: Monday - Friday, 8:30 am - 5:30 pm ⏰
• Location: Glasgow - DS Business Solutions 📍
• Qualification: Work towards a nationally recognised Digital Applications Support SCQF Level 6. 🎓
• Support: Ongoing mentoring, full training, and a great team environment. 💯
• Perks: Company car, laptop, tablet, mobile, and a quarterly performance bonus. 🎁
• Future: High chances of securing permanent employment after your apprenticeship! 🌟

Ready to launch your IT career? Apply now! ✨

Key responsibilities

• Act as the first point of contact for customer technical support enquiries
• Log, monitor, update, and manage support tickets
• Diagnose and troubleshoot technical issues, resolving first-line support requests
• Develop expertise in key business systems and software applications
• Maintain accurate records of customer interactions and support requests

Skills