It Support Level 3 Apprenticeship - It Managed Service Provider
QA Limited · Midlands · CV6 5AA
About the role
🚀 Launch Your IT Career with Our Apprenticeship! 🚀
Ready to dive into the exciting world of tech? 💻 Earn while you learn, support awesome customers, and gain real-world skills in helpdesk, Microsoft 365, cloud computing, and cybersecurity. This is your chance to build a future in IT!
Programmes: IT & Networking 🌐
Role: Information Communication Technician L3 - Azure Cloud Support Specialist ✨
Location: Coventry 📍
Yearly Salary: £19,000 💰
About the Role:
Jump into your IT journey as an IT Support Apprentice! You'll be a key first contact for customers needing tech help. Working alongside our supportive service desk team, you'll master logging, investigating, and resolving support requests, all while keeping customers in the loop. 🗣️ You'll be part of a close-knit, growing team, giving you direct access to experienced engineers and leaders. Expect hands-on mentoring, broad business exposure, and diverse responsibilities. Our culture is all about learning, teamwork, accountability, and creating opportunities. We’re here to support you from day one, helping you build valuable tech and professional skills for a lasting career in technology. 🌟
What You'll Be Doing:
- Answering incoming support calls and responding to emails and service desk requests. 📞
- Accurately logging incidents, service requests, and changes in our ticketing system. ✍️
- Keeping customers updated clearly and professionally, using everyday language. 📝
- Providing first-line support for Microsoft 365, Outlook, Teams, Windows, and common business applications. 🖥️
- Assisting with password resets, account setup, access changes, and onboarding/offboarding users. 🧑💻
Skills That'll Make You Shine (Desirable):
- Familiarity with Microsoft 365, Windows, or Microsoft Teams. 🌟
- Experience building, upgrading, or troubleshooting computers or home networks. 🛠️
- A keen interest in cloud computing, networking, cybersecurity, or telecoms. 💡
What You'll Need:
- To work full-time from our Coventry office. 🏢
- A UK driving licence (future customer visits might be needed). 🚗
- A DBS check will be completed. ✅
- A genuine passion for IT, technology, and helping people! ❤️
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Important: You shouldn't already hold a qualification at the same or a higher level in a similar subject.
- Have qualifications and/or experience that show you meet the basic requirements? You might still be considered! 👍
- If you have international qualifications, you'll need an official document comparing them to UK standards. 🌍
Your Working Week:
- Monday to Friday, 9am - 5:30pm. 🗓️
Benefits You'll Love:
- 20 days annual leave + all UK bank holidays. 🏖️
- A Christmas shutdown to recharge! 🎄 (Included in your annual leave)
- Monthly team lunches/dinners to celebrate wins and hang out. 🍔
- Complimentary drinks, snacks, and healthy food options in the office. 🍎
- Access to a modern staff kitchen and breakout areas in our new Coventry office. 🛋️
- A friendly, supportive, and collaborative work vibe. 🤗
- Ongoing training, mentorship, and certification opportunities. 🎓
- A clear path for career growth in a fast-paced tech business. 📈
- Exposure to the latest Microsoft, cloud, cybersecurity, and telecoms tech. 🚀
Future Prospects:
We're big believers in apprenticeships and growing talent from within! 🌱 Successful completion of your apprenticeship could lead to permanent employment with a clear career progression to 2nd Line support and beyond. 🚀
About Us:
We're a Coventry-based IT Managed Service Provider dedicated to keeping businesses secure, productive, and connected. We offer top-notch managed IT support, cybersecurity, Microsoft 365 and Azure cloud services, telecoms, connectivity, and web/hosting solutions. 🌐
Ready to Apply?
Click the apply button to find out more and submit your application! Apply early as applications may close before the deadline. Don't miss out! 💯
Key responsibilities
- Answer incoming support calls and respond to requests received by email or through the service desk
- Log incidents, service requests and changes accurately in the ticketing system
- Keep customers updated in clear, professional and non-technical language
- Provide first-line support for Microsoft 365, Outlook, Teams, Windows and common business applications
- Assist with password resets, account creation, access changes, user onboarding and offboarding