It Support Technician Level 3 Apprenticeship - Guest Services Worldwide
QA Limited · North West · FY4 2DP
About the role
🚀 Launch Your IT Career with Guest Services Worldwide! 🚀
Want to dive headfirst into the exciting world of IT? 💻 Guest Services Worldwide is looking for motivated individuals to join our team as an IT Support Technician Apprentice! This is your chance to earn while you learn, get hands-on experience, and build a killer skill set in IT support, networking, cybersecurity, hardware, and Microsoft 365. ✨
Programmes:
IT & Networking
Role:
Information Communication Technician L3 - Azure Cloud Support Specialist
Location:
Blackpool - Guest Services Worldwide, Blackpool
Yearly Salary:
£16,640 - £26,437
About the Role:
We're on the hunt for an enthusiastic IT Support Technician Apprentice to join our awesome IT team! This role is all about getting real-world experience while you work towards a Level 3 Information Communications Technician qualification. You'll be the go-to person for day-to-day IT operations, helping out colleagues with techy issues, and keeping our systems running smoothly and securely. 🔒 If you're keen on a future in IT infrastructure, networking, or systems support, this is the perfect launchpad! 🚀
What You'll Learn & Master:
- IT Fundamentals: Get a solid grasp of hardware, software, and operating systems. 🖥️
- Networking Secrets: Understand TCP/IP, DNS, DHCP, and LAN/WAN like a pro. 🌐
- Cybersecurity Basics: Learn how to keep things safe and sound. 🛡️
- ITIL Service Management: Grasp the principles of efficient IT service delivery.
- Cloud Tech: Dip your toes into Microsoft 365 and Azure basics. ☁️
Your Mission (Responsibilities):
- Be the first point of contact for technical support. 📞
- Assist with networking and infrastructure tasks.
- Contribute to cybersecurity and compliance efforts.
- Help with hardware and software deployment.
- Document processes and drive continuous improvement. ✍️
What You'll Need (Skills):
- A serious passion for IT and technology. 🔥
- Awesome communication skills, both written and verbal. 🗣️
- A basic understanding of how computer systems work.
Bonus Points (Desirable Experience):
- You're already familiar with Microsoft 365.
- You have some basic networking knowledge.
- You've had even informal experience in IT support before. 👍
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Important: You must not already have a qualification at the same or a higher level in a similar subject to this apprenticeship.
- If you have a mix of qualifications and experience that shows you're ready, you might still be considered!
- International qualifications? No problem, just make sure you can provide official documentation comparing them to UK standards. 🌍
Your Schedule:
- 40 hours per week
- Monday to Friday, 9am – 5pm ⏰
Perks of the Job:
- Career Growth: Opportunities for advancement in a company that values you. 🌟
- Awesome Team: A fun, supportive, and collaborative environment where your input matters. 🤗
- Constant Learning: Ongoing training and support to help you smash your goals. 💯
What Happens Next?
A massive 90% of QA apprentices land permanent jobs after finishing their programmes! That's a huge 20% higher than the national average. Your future looks bright with us! ☀️
About Guest Services Worldwide:
We partner with hotels to boost their concierge and guest services. We also help create engaging marketing content with luxury visitor guides that showcase amazing hotels and their facilities. 🏨
Ready to Apply?
Hit that apply button to learn more and submit your application! Don't wait too long – applications might close early. Apply now to avoid missing out! 👉 [Apply Button Link]
Key responsibilities
- First-line technical support
- Networking & infrastructure support
- Cybersecurity & compliance
- Hardware & software deployment
- Documentation & continuous improvement