Digital Support Level 3 Apprenticeship - Inverkeithing Medical Group

About the role

🚀 Launch Your Digital Support Career with a Friendly GP Practice! 🚀

Want to earn while you learn? 🤩 Support colleagues and build awesome, hands-on skills in healthcare systems, data quality, and user support. This is your chance to get your foot in the door!

Programme: Digital Applications Support

Role: Digital Applications Support SCQF L6

Location: Fife - Inverkeithing Medical Group, Inverkeithing

Yearly Salary: £21,000

About the Role ✨

We're on the hunt for a super motivated and enthusiastic Digital Support Apprentice to join our awesome team. If you're into tech, digital systems, and love helping people out, this is the perfect gig for you! You'll become a pro with the practice's key healthcare apps, helping out colleagues with our digital tools and making sure all info is spot on and secure. 🔐

You’ll be working towards a Digital Applications Support SCQF Level 6 qualification, getting real-world experience in supporting users, managing digital tasks, keeping data top-notch, and helping us improve things across the practice.

What You'll Be Doing 🛠️

• Be the go-to person for colleagues and patients needing help with digital systems, pointing them in the right direction if needed.
• Become a wizard with our main digital apps: Docman, EMIS Web, Vision, SCI Gateway, AccuRx, eConsult, NHS Mail, and other clinical/business systems. 💻
• Sort through digital messages, clinical tasks, system alerts, and electronic documents to make sure they’re handled correctly.
• Help colleagues make the most of our digital apps and share best practices.
• Keep electronic patient records accurate and up-to-date using our systems.
• Do data quality checks across different platforms, fixing any issues to ensure records are perfect. ✅
• Help with patient sign-ups, managing records, and healthcare services using digital tools.
• Keep an eye on shared inboxes, tasks, and system queues, making sure everything is tracked and done.
• Create reports, spreadsheets, dashboards, and trackers from system data to help us run smoothly.
• Help organise digital documents, guides, and resources.
• Provide first-level support for digital apps and devices, escalating tricky tech problems when needed.
• Back up digital improvement projects and new tech rollouts, making things better for everyone. 👍
• Team up with clinical and non-clinical colleagues to ensure systems are used brilliantly.
• Learn all about healthcare tech, cyber security, information rules, data protection, and digital best practices. 🤓

Skills You'll Need 💪

• Great communication and people skills.
• Reliable, organised, and super eager to learn.
• Sharp attention to detail.
• Basic IT skills, including Microsoft Office.
• Ability to work brilliantly in a team.
• A professional and confidential approach.

Bonus Points If You Have ⭐

• Previous experience in an office, customer service, or healthcare setting.
• An interest in working with systems, business support, or IT.
• Experience with databases or electronic systems.

Working Hours ⏰

Monday to Friday, 9am - 5pm

What We Offer 🎉

• A supportive place to learn and grow.
• On-the-job training and mentoring.
• The chance to earn a recognised apprenticeship qualification.
• Experience in a modern healthcare setting.
• Develop your admin, IT, and customer service skills.
• Occupational health support.
• Mental health and wellbeing support. 🧠
• Access to cool wellbeing resources and activities.
• A super friendly and supportive team environment.

Future Prospects 📈

Did you know? 90% of QA apprentices get a permanent job after finishing – that's 20% higher than the national average! 🤯

About Us 🏥

Inverkeithing Medical Group is a patient-focused GP practice serving our local community. We’re all about delivering top-quality healthcare and use lots of digital tech to help us care for patients, chat with them, and provide services. This role is a fantastic opportunity to build valuable digital skills in a modern healthcare setting.

Ready to Apply? 👇

Hit the apply button to learn more and submit your application. Psst... applications might close early, so don't wait too long to apply! 😉

Key responsibilities

• Provide first-line support for digital systems and applications.
• Maintain accurate electronic patient records and ensure data quality.
• Manage digital correspondence, workflows, and system queues.
• Produce reports and assist with digital documentation maintenance.
• Support digital improvement projects and process enhancements.

Skills