Customer Service Advisor – Apprenticeship
EE · Wales · CF81 8AA
About the role
Apprentice Customer Experience Specialist 📱✨
Location: Merthyr Tydfil
Type: Full-Time, Permanent
Salary: £20,280 per year (£10.40 per hour)
Ready to kickstart your career and get paid doing it? 🚀 If you're buzzing with energy, eager to learn, and serious about building a future, EE could be your next big move!
Join our award-winning apprenticeship scheme and use your awesome personality and enthusiasm to make every customer interaction amazing. You’ll be the go-to person for all things EE, helping customers with everything from their bills and contracts to mastering their new smartphones. 📱
No specific background needed – just bring your drive, talent, and ambition! Get ready for loads of learning, fast earnings, NVQ training, and all the perks of working for Britain's most cutting-edge mobile network. 🌟
At EE, we're more than a team; we're a family, and that includes our customers. Your role will be all about delivering exceptional, personal service every single time. 🤝
Your Future With Us:
We’re super passionate about your growth! Our "Aspire" programme is just one way we support your career journey, letting you explore and start a career in areas like HR, Marketing, Finance, Design, Management, and more! Whatever your interest, we've got a path for you. 🌱
Are You Our Kind of Person?
We believe in creating a personal environment where everyone feels valued and belongs. We celebrate diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome at EE. 🌈
What's In It For You?
- A great starting salary of £20,280 + incentives! 💰
- Flexible working to suit your life. 🗓️
- Massive discounts on EE & BT products (save hundreds!). 💸
- Brand new, state-of-the-art sites! ✨
- Paid volunteering days to give back. ❤️
- Optional Private Healthcare & Dental. 🦷
- Share scheme to invest in EE at a discount. 📈
- 25 days holiday (with option to buy more!). 🏖️
- Optional Pension scheme. 🛡️
- Critical Illness cover.
- Childcare vouchers. 👶
- Gym membership discounts. 💪
- Family attraction discounts. 👨👩👧👦
- Plus, free parking, subsidised canteen, free tea & coffee, and even a concierge service! ☕
Ready to Dive In?
If you're excited by this opportunity, we'd love to hear from you! Let's start the conversation. 👋
Key responsibilities
- Ensure customers experience the best of EE.
- Assist customers with queries regarding bills, contracts, and smartphone features.
- Provide an exceptional and personal service to customers.
- Engage in learning and development towards an NVQ.