Customer Service Advisor – Apprenticeship
EE · Wales · CF44 0AA
About the role
Customer Service Apprentice 🚀
Location: Merthyr Tydfil 📍
Employment Type: Full-time, Permanent 🤝
Salary: £20,280 per year | £10.40 per hour 💰
The Role
Ready to kickstart your career with a bang? 💥 Want to earn while you learn and be part of a winning team? If you're ambitious, enthusiastic, and eager to grow, this is your chance to shine with EE! ✨
Join our award-winning Apprenticeship scheme and use your natural charm and passion to deliver unforgettable experiences for our customers. You'll be the go-to person for all things EE, helping customers navigate their bills, contracts, and the latest smartphone features. 📱💡
No specific background needed – just bring your energy, talent, and drive to launch an amazing career. Get ready to learn tons, earn fast, gain an NVQ qualification, and enjoy perks from the UK's leading mobile network. 🌟
We're more than colleagues; we're a family, and that includes our customers. Your mission? To provide every customer with a personal and exceptional service, every single time. ❤️
Your Future With Us
We're all about helping you climb the career ladder. 🪜 Our "Aspire" programme offers a fantastic opportunity to explore new subjects and build a career in areas like HR, Marketing, Finance, Design, Reporting, Management, and more. It’s all about helping you move forward, no matter where you're starting from. Let us know if you want the deets! 😉
What's In It For You?
Joining the EE family means a heap of awesome benefits:
- A solid starting salary of £20,280, plus incentives! 💸
- Flexible working options to fit your lifestyle. 🤸♀️
- Massive discounts on EE & BT products – save hundreds yearly! 🏷️
- Sleek, newly refurbished, state-of-the-art work sites. 🏢
- Volunteering days to give back to your community. 🙌
- Optional Private Healthcare and Dental for you and your family. 🩺
- Share scheme to invest in EE at a discount. 📈
- 25 days holiday (with options to buy more!). 🏖️
- Optional Pension scheme for future security. 🔒
- Critical Illness cover.
- Childcare vouchers. 👶
- Gym membership discounts. 🏋️♀️
- Family attraction discounts all year round. 🎡
- Plus, the little things: free parking, subsidized canteen, free tea & coffee, and even a concierge service! ☕🅿️
What Are You Waiting For?
Think you'd smash it? We'd love to hear from you! Let's get the conversation started. 👇
Key responsibilities
- Ensure customers experience the best of EE.
- Assist customers with enquiries regarding bills, contracts, and smartphone features.
- Provide an exceptional and personal service to all customers.
- Undertake training towards an NVQ qualification.