Apprentice Customer Service Advisor
EE · North East · DL16 6AA
About the role
📍 Location: Darlington
💰 Type: Full-time, Permanent
💸 Salary: £20,280.00 per year (£10.40 per hour)
✨ The Role: ✨
Are you ready to make your mark and get paid for it? Feeling a spark of brilliance but keen to keep learning? Determined to kickstart a career you’ll love? If that sounds like you, then EE could be the perfect place to shine! 🌟
Join our multi award-winning Apprenticeship scheme and bring your charm, enthusiasm, and passion to ensure every customer has an amazing EE experience. In our customer service team, you'll be the go-to person for helping people navigate everything from their bills and contracts to the coolest features on their new smartphone. 📱
You don't need a specific background – all you need is the energy, talent, and ambition to launch an incredible career at EE. Get ready to learn a ton, earn fast, gain training towards an NVQ, and enjoy all the perks you'd expect from Britain's most cutting-edge mobile network. 🚀
At EE, we're more than just a team; we're a family, and that includes our customers. Your mission is to deliver exceptional and personal service every single time. ❤️
🌍 Your Future With Us: 🌍
We're passionate about helping you grow your career and are dedicated to your development. We'll be there to support you every step of the way as you achieve your goals. 📈
🤔 Wondering If You’re What We’re Looking For? 🤔
We believe in a personal and inclusive environment where everyone feels valued. We're committed to building a community where everyone belongs. Regardless of your age, race, sexuality, disability, religion, or gender identity, we recognise, celebrate, and embrace our differences with diversity at every level. Everyone is welcome at EE. 🌈
🎁 Wondering What’s In It For You? 🎁
Being part of the EE family means amazing benefits:
- A great starting salary of £20,280 with incentives throughout the year! 🎉
- Huge discounts on EE & BT products (Mobile & Broadband) – save hundreds of pounds annually! 💸
- Volunteering days to give back to your local community. 🤝
- Optional Private Healthcare and Dental for you and your family. 👨👩👧👦
- A share scheme to invest in the company at a discounted rate. 💯
- 25 days holiday with the option to buy more! 🏖️
- Optional Pension scheme to protect your future. 🛡️
- Critical Illness cover.
- Childcare vouchers. 👶
- Gym membership discounts. 💪
- Discounts off attractions for the family all year round. 🎢
- Plus, the little things: free parking, subsidized canteen, free tea & coffee, and even a concierge! ☕🅿️
🔥 What Are You Waiting For? 🔥
Think you'd be a great fit? We'd love to hear from you! Get in touch to start the conversation. 🗣️
Key responsibilities
- Ensure customers consistently experience the best of EE.
- Deliver exceptional and personal customer service.
- Assist customers with queries on bills, contracts, and smartphone features.
- Actively participate in training towards an NVQ qualification.