Customer Service Advisor – Apprenticeship
EE · Wales · CF37 1AA
About the role
Apprentice Customer Service Advisor 🚀
Location: Merthyr Tydfil 📍
Employment Type: Permanent, Full-time 🗓️
Salary: £20,280 per year (£10.40 per hour) 💰
Ready to kickstart your career and get paid for it? ✨ If you're brilliant, eager to learn, and serious about building a future, this is your chance!
Join our award-winning Apprenticeship scheme and be the reason our customers have an amazing EE experience every single time. You'll help them with everything from bills and contracts to mastering their new smartphone. 📱
No matter your background, if you've got the energy, talent, and ambition to launch an incredible career at EE, we want you! Get ready to learn loads, earn fast, earn an NVQ qualification, and enjoy all the perks of working for Britain's most cutting-edge mobile network.
At EE, we're more than a team – we're a family, and that extends to our customers. Your role will be to provide exceptional, personal service that makes them feel valued. ❤️
Your Future With Us:
We're passionate about your progression! Our "Aspire" programme is just one way we support your growth, offering opportunities to learn new subjects and start a career in areas like HR, Marketing, Finance, Design, and Management. 📈
We're Looking For You If:
We believe in treating everyone like an individual. We're committed to building a community where everyone belongs, celebrating diversity in all its forms. Everyone is welcome at EE! 🌈
What's In It For You?
- Awesome Pay: A great starting salary of £20,280 plus incentives! 💸
- Flexible Working: Our smart working model helps you create a routine that works for you. ⚖️
- Huge Discounts: Save hundreds on EE & BT products (Mobile, Broadband, etc.)! 💯
- Modern Workplace: Our contact centres are being transformed into state-of-the-art spaces. ✨
- Give Back: Paid volunteering days to support your local community. 🤝
- Wellbeing: Optional Private Healthcare & Dental, Critical Illness cover, and Gym membership discounts. 🍎
- Invest in Yourself: Share scheme with discounted rates and optional pension scheme. 🏘️
- Time Off: 25 days holiday with the option to buy more. 🏖️
- Extra Perks: Childcare vouchers, free parking, subsidised canteen, free tea & coffee, and even a concierge service! ☕🅿️
Ready to Join the EE Family?
If you're ready for this exciting opportunity, get in touch! Let's start the conversation. 👋
Key responsibilities
- Ensure customers experience the best of EE.
- Assist customers with enquiries regarding their bill, contract, and smartphone features.
- Provide exceptional and personal customer service.
- Engage in learning and training towards an NVQ.