Customer Service Advisor – Apprenticeship
EE · Wales · CF47 8LP
About the role
Job Title: Customer Service Apprentice 📱
Location: Merthyr Tydfil 📍
Type: Full-time, Permanent 💯
Salary: £20,280 per year (£10.40 per hour) 💰
The Role:
Ready to ditch the boring and kickstart your career? ✨ Are you a natural with people, eager to learn, and excited about building something awesome? If so, you might be exactly who we're looking for! 🤩
Join our multi-award-winning Apprenticeship scheme and use your charm, enthusiasm, and belief to give our customers the best EE experience, every single time they connect with us. In our customer service team, you'll be the go-to person for everything from bills and contracts to the coolest features on their new smartphones. 🤳
You can come from any background! All you need is the energy, talent, and ambition to launch an amazing career with EE. Get ready to learn a TON, earn good money, gain training towards an NVQ qualification, and enjoy all the perks of being part of Britain's most cutting-edge mobile network. 🚀
At EE, we're more than just a team; we're a family, and that includes our customers. Your mission will be to ensure every customer receives an exceptional and personal service. ❤️
Your Future With Us:
We're super passionate about helping you climb the career ladder and are totally committed to your growth and development. When you're ready, we'll be there to support you every step of the way. 💪
Our "Aspire" programme is a prime example! It's your chance to dive into a whole new subject and launch a career in an area that sparks your interest, no matter your current experience. Think Human Resources, Marketing, Finance, Design, Reporting, Management, and so much more! We've got it all covered. 🌟
The "Aspire" programme is just one way we help you move your career forward. Got questions? Just ask! 🤔
Wondering If You're What We're Looking For?
We believe in creating a personal environment where you're treated with respect. We're committed to building a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion, or gender identity, we recognize, celebrate, and embrace our differences. Diversity is key, and everyone is welcome at EE. 🏳️🌈
Wondering What's In It For You?
Being part of the EE family comes with a massive list of benefits:
- A great starting salary of £20,280 plus incentives throughout the year 💸
- Our Smart working model for a flexible routine that works for you 🗓️
- Huge discounts on EE & BT products (Mobile, Broadband & more!) saving you hundreds every year 🤑
- Brand new, state-of-the-art contact centres – a seriously cool place to work! ✨
- Volunteering days to give back to your local community 🤝
- Optional Private Healthcare and Dental for you and your family 👨👩👧👦
- A share scheme to invest in the company at a discounted rate 📈
- 25 days holiday with the option to buy more 🏖️
- Optional Pension scheme to protect your future 💼
- Critical Illness cover 🛡️
- Childcare vouchers 🍼
- Gym membership discounts 🏋️♀️
- Discounts on attractions for the family all year round 🎡
- Plus, the little extras: free parking, subsidized canteen, free tea & coffee, and even a concierge service! ☕
What Are You Waiting For?
Think you'd be a fantastic fit? We'd love to hear from you! Reach out and let's start the conversation. 👋
Key responsibilities
- Ensure customers receive an exceptional and personal service.
- Assist customers with enquiries relating to billing, contracts, and smartphone features.
- Engage actively in learning and training towards an NVQ qualification.
- Ensure customers experience the best of EE.
- Utilise charm, enthusiasm, and belief in all customer interactions.