Apprentice Customer Service Advisor
EE · North East · NE28 0AA
About the role
Apprentice Customer Service Champion 🚀 | North Tyneside, Cobalt Business Park | £20,280 p.a. | Permanent, Full-Time
Ready to kickstart an epic career with Britain's leading mobile network? ✨ EE is looking for enthusiastic and ambitious individuals to join our award-winning Apprenticeship scheme! If you're passionate about customer service, eager to learn, and ready to make a real impact, this is your moment. 🏆
What You'll Do:
As a Customer Service Champion, you'll be the friendly face and voice of EE, ensuring every customer has an amazing experience. You'll help them navigate everything from their bills and contracts to the coolest features on their new smartphones. 📱 You'll use your energy, talent, and a whole lot of charm to make a difference, building genuine connections and solving problems with a smile. 😊
What We're Looking For:
Honestly, we don't care about your background – we care about your drive! If you've got the energy, talent, and ambition to excel, we want you. This is your chance to learn loads, earn fast, gain an NVQ qualification, and become part of the cutting-edge EE family. 👨👩👧👦
Your Future With Us:
We're all about growth and development. 🌱 We're committed to supporting your career journey and will be there every step of the way to help you achieve your goals.
What's In It For You? 🎁
- Amazing Starting Salary: £20,280 per year, plus performance incentives! 💰
- Sweet Discounts: Huge savings on EE & BT products (mobile, broadband – you name it!) saving you hundreds annually. 💸
- Give Back: Paid volunteering days to support your community. 🤝
- Health & Wellbeing: Optional Private Healthcare and Dental for you and your family. 🦷
- Invest in Your Future: Discounted Share Scheme. 📈
- Holiday Perks: 25 days holiday with the option to buy more. ☀️
- Financial Security: Optional Pension scheme and Critical Illness cover. 🛡️
- Extra Perks: Childcare vouchers, discounted gym memberships, family attraction discounts, free parking, subsidised canteen, and free tea/coffee. ☕️
- And more!
Diversity & Inclusion:
EE is a place where everyone belongs. We celebrate our differences and embrace diversity in every form – age, race, sexuality, disability, religion, or gender identity. You are welcome here. ❤️
Ready to Join the EE Family?
If you're ready for an exciting career, to learn and grow, and to be part of something special, we want to hear from you! Let's start the conversation. 👇
Key responsibilities
- Ensure customers experience the best of EE.
- Assist customers with queries relating to bills, contracts, and smartphone features.
- Provide exceptional and personal customer service.
- Engage in learning and training towards an NVQ qualification.