Apprentice Customer Service Advisor
EE · North East · NE25 0AA
About the role
Job Title: Customer Service Apprentice ✨
Location: North Tyneside, Cobalt Business Park, North Shields 📍
Type: Permanent, Full-Time 🚀
Salary: £20,280.00 per year (£10.40 per hour) 💰
Ready to launch your career with the UK's most cutting-edge mobile network?
Are you bold, ambitious, and eager to learn? Want to kick-start a career where your energy and enthusiasm are truly valued? If so, you could be the next amazing talent to join the EE family! 🎉
We're on the hunt for bright individuals to join our multi-award-winning Apprenticeship scheme. In our customer service team, you'll be the friendly face (or voice!) of EE, helping our customers navigate everything from their bills and contracts to unlocking the full potential of their smartphones. 📱
No matter your background, all you need is the drive and ambition to build an incredible future with us. Get ready to learn tons, earn fast, gain a recognised NVQ qualification, and enjoy all the perks that come with being part of Britain's leading mobile provider. 🏆
At EE, we're more than just a team; we're a family that extends to our customers. Your role will be all about delivering exceptional, personal service every single time, making sure everyone feels connected and supported. 🤝
Your Future with EE:
We're passionate about your growth! 🌱 We're committed to helping you progress in your career and will support you every step of the way to achieve your goals.
Who We're Looking For:
We believe in creating a personal and inclusive environment where everyone feels they belong. We celebrate diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome here! 🌈
What's In It For You?
- A fantastic starting salary of £20,280 + incentives! 🌟
- Huge discounts on EE & BT products (mobile, broadband, and more!) saving you hundreds annually. 💸
- Volunteering days to give back to your community. 💖
- Optional Private Healthcare & Dental for you and your family. 👨👩👧👦
- A share scheme to invest in EE at a discounted rate. 📈
- 25 days holiday (with options to buy more). 🏖️
- Optional Pension scheme for your future security. 🏦
- Critical Illness cover. 🛡️
- Childcare vouchers. 👶
- Gym membership discounts. 🏋️♀️
- Discounts on family attractions. 🎢
- And the little extras: free parking, subsidised canteen, free tea & coffee, and even a concierge service! ☕
Ready to Connect with Your Future?
If you're ready to make a real impact and start an exciting career, we want to hear from you! Get in touch to begin the conversation. 👇
Key responsibilities
- Ensure customers experience the best of EE.
- Assist customers with inquiries regarding bills, contracts, and smartphone features.
- Provide exceptional and personal service to customers.
- Participate in learning and training towards an NVQ qualification.