Customer Service Advisor – Apprenticeship
EE · Wales · NP22 3AA
About the role
📍 Location: Merthyr Tydfil
💰 Salary: £20,280 per year | £10.40 per hour
🗓️ Contract: Full-time, Permanent
The Role 🚀
Ready to jumpstart your career and get paid for it? ✨ Got that spark of brilliance but eager to keep learning? And are you absolutely clear that you want to build a future? If this sounds like you, then EE is the place to be!
Join our multi-award-winning Apprenticeship scheme and use your charm, enthusiasm, and passion to make sure every customer has an amazing EE experience. In our customer service team, you'll be the go-to person for everything from bills and contracts to cracking the code of their new smartphone features. 📱
No specific background needed – just bring your energy, talent, and ambition to launch an incredible career at EE. Buckle up for loads of learning, fast earning, NVQ training, and all the perks from Britain's most cutting-edge mobile network. 🤩
At EE, we're more than just a team; we're a family, and that includes our customers. Your mission? To deliver an exceptional and personal service every single time. 🤝
Your Future With Us 🌟
We're all about helping you grow and progress. When you're ready to take the next step, we'll be right there, supporting you to reach your goals.
Our Aspire programme is a prime example! 💡 It lets you dive into new subjects and kickstart a career in areas like HR, Marketing, Finance, Design, Reporting, Management, and so much more. We've got something for everyone!
The Aspire programme is just one way we help your career soar. Curious? Just ask! 😉
Wondering If You're What We're Looking For? 🤔
We believe in a truly personal environment where everyone is treated with respect. We're committed to building a community where everyone feels they belong. No matter your age, race, sexuality, disability, religion, or gender identity, we recognise, celebrate, and embrace our differences and diversity. Everyone is welcome at EE! ❤️🧡💛💚💙💜
Wondering What’s In It For You? 🎉
Being part of the EE family comes with a ton of awesome benefits:
- A great starting salary of £20,280 + yearly incentives 💸
- Our Smart working model for a flexible working routine 🤸
- Huge discounts on EE & BT products (Mobile & Broadband!) saving you hundreds every year 🤑
- Brand new, state-of-the-art contact centres – amazing places to work! ✨
- Volunteering days to give back to your community 💖
- Optional Private Healthcare and Dental for you and the family 👨👩👧👦
- A share scheme to invest in EE at a discounted rate 📈
- 25 days holiday with the option to buy more! ☀️
- Optional Pension scheme to protect your future 🛡️
- Critical Illness cover 💯
- Childcare vouchers 👶
- Gym membership discounts 💪
- Attraction discounts for the family all year round 🎡
- The little extras: free parking, subsidised canteen, free tea & coffee, and even a concierge service! ☕️🅿️
What Are You Waiting For? 👇
Think you’d be a perfect fit? We’d love to hear from you! Reach out and let's start the conversation. 🗣️
Key responsibilities
- Ensure customers receive the best possible experience.
- Provide assistance with customer bills, contracts, and smartphone features.
- Deliver exceptional and personal service to all customers.
- Actively participate in training towards an NVQ.
- Engage in continuous learning and development.