Customer Service Advisor – Apprenticeship
EE · Wales · NP24 6AA
About the role
Job Title: Customer Service Apprentice 🌟
Location: Merthyr Tydfil 📍
Contract Type: Full-Time, Permanent 🤝
Salary: £20,280 per year / £10.40 per hour 💰
Ready to launch your career and get paid while you do it? 🤔 If you're a motivated individual with big ambitions and a passion for learning, you could be exactly who we're looking for!
Join our multi-award-winning Apprenticeship scheme at EE and use your energy, enthusiasm, and belief to make sure every customer has an amazing EE experience. You'll be helping people with everything from their bills and contracts to mastering the latest smartphone features. 📱
No matter your background, if you've got the drive and ambition, we'll provide the training towards an NVQ and all the perks you'd expect from Britain's leading mobile network. Get ready to learn loads, earn fast, and be part of a team that's more like a family – including our customers! 👨👩👧👦
Your Future with Us:
We're all about helping you grow! Our Aspire programme offers opportunities to explore new subjects and kickstart a career in areas like HR, Marketing, Finance, Design, and Management. We're committed to supporting your journey, no matter where you want to go. ✨
What's In It For You?
- A competitive starting salary of £20,280 + yearly incentives 🎉
- Flexible working options to suit your life 🗓️
- Huge discounts on EE & BT products – save hundreds! 💸
- Awesome new, state-of-the-art contact centres! 🏢
- Volunteering days to give back to your community 💖
- Optional Private Healthcare and Dental 🏥
- Share scheme for discounted company investment 📈
- 25 days holiday (with options to buy more!) 🏖️
- Optional Pension scheme for your future ☂️
- Critical Illness cover, Childcare vouchers, and Gym membership discounts 💪
- Family discounts on attractions year-round 👨👩👧👦
- Plus, free parking, subsidized canteen, and free drinks! ☕
What Are You Waiting For?
If you're ready to be part of the EE family and kickstart an amazing career, we want to hear from you! Let's start the conversation. 👇
Key responsibilities
- Deliver exceptional and personal customer service.
- Assist customers with inquiries regarding bills, contracts, and smartphone features.
- Actively participate in learning and training towards an NVQ qualification.