Apprentice Customer Service Advisor
EE · North East · NE1 4LF
About the role
Apprentice Customer Service Specialist 📱✨
Location: North Tyneside, Cobalt Business Park, North Shields 📍
Employment Type: Full-Time, Permanent 🗓️
Salary: £20,280.00 per year (£10.40 per hour) 💰
About the Role:
Ready to level up your career? 🚀 At EE, we're looking for bright sparks with heaps of enthusiasm and a genuine drive to learn and grow. If you're all about starting an amazing career and delivering top-notch customer experiences, then you could be exactly who we're searching for!
Join our award-winning apprenticeship scheme and use your personality and passion to make sure every customer interaction is the best it can be. You'll be helping people navigate everything from their bills and contracts to getting the most out of their new smartphones. 🤳 No matter your background, if you have the energy, talent, and ambition, you can launch an incredible career with EE. Get ready to learn loads, earn well, gain an NVQ qualification, and enjoy all the perks of Britain's most cutting-edge mobile network! We're more than a team; we're a family, and we extend that to our customers by providing exceptional, personal service every time. 🤗
Your Future With EE:
We're super invested in your career progression and are committed to your growth and development. We'll support you every step of the way to help you reach your goals. 🌟
Are You a Fit?
We believe in creating a personal and inclusive environment where everyone feels valued and belongs. We celebrate diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome at EE! 🌈
What's In It For You?
Joining the EE family means access to awesome benefits:
- A great starting salary (£20,280) plus performance incentives! 🤑
- Massive discounts on EE & BT products (mobile, broadband, etc.) – save hundreds! 💸
- Volunteering days to give back to your community. 💖
- Optional Private Healthcare and Dental for you and your family. 👨👩👧👦
- A share scheme to invest in EE at a discounted rate. 📈
- 25 days holiday (with the option to buy more!). 🏖️
- Optional Pension scheme to secure your future. 🛡️
- Critical Illness cover. 💪
- Childcare vouchers. 👶
- Gym membership discounts. 🏋️♀️
- Discounts on family attractions. 🎡
- Plus, those little extras: free parking, subsidised canteen, free tea & coffee, and even a concierge service! ☕🅿️
Ready to Apply?
If you're buzzing with excitement and think you'd be a perfect fit, we'd love to hear from you. Let's start the conversation! 🎉
Key responsibilities
- Ensure customers experience the best of EE in every interaction.
- Provide support and guidance on customer bills, contracts, and smartphone features.
- Deliver exceptional and personal customer service at all times.
- Actively engage in continuous learning and skill development.
- Undertake formal training to achieve an NVQ qualification.