Customer Service Advisor – Apprenticeship
EE · Wales · CF45 3AA
About the role
EE Apprenticeship - Customer Service Champion 🚀
Location: Merthyr Tydfil
Type: Full-time, Permanent
Salary: £20,280 per year | £10.40 per hour
Ready to kickstart your career and get paid for it? ✨ If you're ambitious, eager to learn, and want to make a real impact, then you might be exactly who we're looking for!
Join our award-winning Apprenticeship scheme and use your energy and passion to deliver amazing customer experiences with EE. You'll be helping customers with everything from their bills and contracts to mastering their new smartphones. 📱 No matter your background, all you need is the drive to launch an incredible career with the UK's leading mobile network. Get ready to learn tons, earn fast, gain an NVQ qualification, and enjoy all the perks you'd expect. 🌟
At EE, we're more than a team; we're a family, and that includes our customers. Your role will be all about providing that exceptional, personal service every single time.
Your Future With Us 📈
We're all about helping you grow! Our 'Aspire' programme offers opportunities to learn new skills and start a career in areas like HR, Marketing, Finance, Design, Reporting, Management, and more. Whatever your interest, we've got you covered. This is just one way we support your career progression – just ask us for more details! 😉
What's In It For You? 🎉
- A great starting salary of £20,280 + yearly incentives. 💰
- Flexible working to fit your life. 🗓️
- Huge discounts on EE & BT products (save hundreds!). 💸
- Brand new, state-of-the-art contact centres. ✨
- Volunteering days to give back. 🤝
- Optional Private Healthcare and Dental. 👨⚕️
- Share scheme at a discounted rate. 📈
- 25 days holiday (with the option to buy more). 🏖️
- Optional Pension scheme. 🔒
- Critical Illness cover. 🛡️
- Childcare vouchers. 👶
- Gym membership discounts. 💪
- Discounts on family attractions. 🎟️
- Plus, free parking, subsidised canteen, free tea & coffee, and a concierge service. ☕
What Are You Waiting For? 🤔
If you're ready to join the EE family and make your mark, we want to hear from you! Let's get the conversation started. 💬
Key responsibilities
- Provide exceptional and personal customer service.
- Assist customers with inquiries on billing, contracts, and smartphone features.
- Engage in continuous learning and training towards an NVQ.