Customer Service Advisor – Apprenticeship
EE · Wales · CF43 3AA
About the role
Apprentice Customer Service Superstar! ✨
Location: Merthyr Tydfil 📍
Type: Full-time, Permanent 🗓️
Salary: £20,280 per year (£10.40 per hour) 💰
Ready to dive into your career and get paid doing it? 🚀 If you're bright, keen to learn, and know you want to build something amazing, then you could be the next EE star! 🌟
Join our award-winning Apprenticeship scheme and use your energy, enthusiasm, and belief to give every EE customer an awesome experience. You'll be helping people get to grips with everything from their bills and contracts to the coolest features on their new smartphones. 📱
No matter your background, all you need is the drive, talent, and ambition to kickstart an incredible career at EE. Get ready to learn a TON, earn good money, get training for an NVQ, and enjoy all the perks from Britain's most cutting-edge mobile network. 💯
We're more than just a team at EE; we're a family, and that includes our customers too. Your mission? To make sure every customer gets a personal and exceptional service, every single time. 🥰
Your Future With Us:
We're passionate about helping you grow! 🌳 When you're ready to move up, we'll be there to support your journey. Our Aspire programme is a game-changer, letting you explore new subjects and launch a career in areas like HR, Marketing, Finance, Design, Reporting, Management, and so much more! 📊💡💼
The Aspire programme is just one way we help you climb the career ladder. If you want to know more, just ask! 😉
Wondering If You're a Fit? 🤔
We believe in a personal touch, treating everyone how they want to be treated. We're committed to building a community where everyone belongs. No matter your age, race, sexuality, disability, religion, or gender identity, we celebrate our differences and embrace diversity. Everyone is welcome at EE! 💖💜💙💚💛🧡❤️
What's In It For You? 🎉
Being part of the EE family comes with a heap of awesome benefits:
- A great starting salary of £20,280 + performance incentives! 💸
- Our Smart working model for flexible routines. ⏰
- HUGE discounts on EE & BT products (Mobile, Broadband, etc.) – save hundreds every year! 🤑
- Brand new, state-of-the-art contact centres – a fantastic place to work! 🏢
- Volunteering days to give back to your community. 🙌
- Optional Private Healthcare and Dental for you and your family. 🩺
- A share scheme to invest in the company at a discount. 📈
- 25 days holiday with the option to buy more. 🏖️
- Optional Pension scheme to protect your future. 🏡
- Critical Illness cover.
- Childcare vouchers. 👶
- Gym membership discounts. 🏋️♀️
- Discounts on family attractions all year round. 🎢
- The little extras: free parking, subsidised canteen, free tea & coffee, and even a concierge! ☕🅿️
What Are You Waiting For? 🚀
Think you'd smash it? We'd love to hear from you! Get in touch and let's start the conversation. 👇
Key responsibilities
- Deliver exceptional and personal service to ensure customers experience the best of EE.
- Assist customers with inquiries regarding their bill, contract, and smartphone features.
- Actively engage in learning and training to achieve an NVQ qualification.