Customer Service Advisor – Apprenticeship
EE · Wales · CF82 6AA
About the role
Customer Service Apprentice | Merthyr Tydfil 📍 | Full-Time, Permanent 📅
Salary: £20,280 per year 💰 | Hourly Rate: £10.40
The Role:
Ready to kick-start your career and earn while you learn? 🚀 We're looking for enthusiastic, ambitious individuals to join our multi-award-winning Apprenticeship scheme at EE! If you're passionate about people and want to deliver the best customer experience every single time, this is your chance. You'll be helping customers with everything from their bills and contracts to getting the most out of their new smartphones. 📱 Come from any background – all you need is the drive and talent to build an amazing career with Britain's most cutting-edge mobile network. Get ready to learn loads, earn fast, gain an NVQ qualification, and enjoy all the perks! We're more than a team; we're a family, and that extends to our customers. Your mission? To ensure every customer interaction is exceptional and personal. ✨
Your Future With Us:
We’re serious about your growth! 🌱 Our Aspire programme offers opportunities to learn new subjects and begin careers in areas like HR, Marketing, Finance, Design, Reporting, Management, and more. Let us know your interests, and we'll help you get there. Your career journey is our priority. 📈
Wondering If You’re What We’re Looking For?
We celebrate diversity! 🎉 EE is committed to creating a personal, inclusive, and welcoming environment where everyone belongs. Your age, race, sexuality, disability, religion, or gender identity are all recognised and celebrated. We're all about embracing differences. Everyone is welcome at EE! 🤝
Wondering What’s In It For You?
Join the EE family and unlock a world of benefits:
- A fantastic starting salary of £20,280 + incentives 🎉
- Smart working model for flexible routines ⚖️
- Huge discounts on EE & BT products (save hundreds! 💸)
- State-of-the-art, newly refurbished contact centres 🏢
- Volunteering days to give back to your community 💖
- Optional Private Healthcare and Dental 🩺
- Share scheme for discounted company investment 🌟
- 25 days holiday (with option to buy more!) 🏖️
- Optional Pension scheme 🛡️
- Critical Illness cover
- Childcare vouchers 👶
- Gym membership discounts 🏋️♀️
- Family attraction discounts 🎡
- Plus, free parking, subsidised canteen, free tea & coffee, and a concierge service! ☕🅿️
What Are You Waiting For?
If this sounds like your next big step, get in touch! Let's start the conversation. 🚀
Key responsibilities
- Ensure customers experience the best of EE.
- Assist customers with queries regarding their bill, contract, and smartphone features.
- Provide exceptional and personal service to customers.
- Engage with and complete training towards an NVQ qualification.