Apprentice Customer Service Advisor
EE · North East · NE10 0AA
About the role
Apprentice Customer Champion 🚀
Location: North Tyneside, Cobalt Business Park, North Shields 📍
Job Type: Permanent, Full-time 🗓️
Salary: £20,280.00 per year (£10.40 per hour) 💰
Ready to dive into a career that's both exciting and rewarding? Want to be part of a team that's all about making a difference? If you're keen to learn, grow, and earn, we've got an amazing opportunity for you! ✨
Join our award-winning Apprenticeship scheme and use your natural talent and enthusiasm to deliver the ultimate EE customer experience. You'll be the go-to person for our customers, helping them with everything from their bills and contracts to getting the most out of their new smartphones. 📱
No matter your background, if you've got the energy, ambition, and a desire to succeed, you can launch an incredible career with EE. Get ready to soak up knowledge, earn while you learn, work towards an NVQ qualification, and enjoy all the perks that come with being part of Britain's most cutting-edge mobile network. 🌟
We're more than just a team; we're a family, and that extends to our customers. Your role will be all about providing that exceptional, personal service every single time. 🤗
Your Future With Us:
We're passionate about your career progression and are committed to supporting your growth every step of the way. We'll be there to help you reach your goals. 📈
Who We're Looking For:
We believe in a supportive and inclusive environment where everyone is valued. We celebrate diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome here. 💖
What's In It For You?
- A fantastic starting salary of £20,280 + incentives. 💸
- Huge discounts on EE & BT products (Mobile & Broadband) – save hundreds! 💯
- Volunteering days to give back to your community. 🤝
- Optional Private Healthcare and Dental. 🦷
- A share scheme to invest in the company at a discount. 📈
- 25 days holiday (with the option to buy more). 🏖️
- Optional Pension scheme. 🛡️
- Critical Illness cover.
- Childcare vouchers. 🍼
- Gym membership discounts. 💪
- Discounts on family attractions. 👨👩👧👦
- Plus, handy extras like free parking, a subsidized canteen, free tea & coffee, and even a concierge service. ☕🅿️
Ready to Start Your Journey?
If you're excited by this opportunity, we can't wait to hear from you! Let's get the conversation started. 👇
Key responsibilities
- Ensure customers experience the best of EE during interactions.
- Assist customers with queries regarding billing, contracts, and smartphone features.
- Provide exceptional and personal customer service.
- Engage in training to achieve an NVQ qualification.