Apprentice Customer Service Advisor
EE · North East · NE37 1AA
About the role
Job Title: Customer Service Apprentice 📱
Location: North Tyneside, Cobalt Business Park, North Shields
Type: Full-time, Permanent
Salary: £20,280.00 per year (£10.40 per hour)
Ready to kick-start your career with a bang? 💥 Join our multi-award-winning Apprenticeship scheme at EE and become the brilliant voice of Britain's most cutting-edge mobile network! We're looking for enthusiastic and ambitious individuals who are eager to learn, grow, and provide our customers with an unforgettable EE experience. 🌟
In this role, you'll be the go-to person for customers, helping them navigate everything from their bills and contracts to the coolest features on their new smartphones. 🤩 No matter your background, if you've got the energy, talent, and ambition, EE is the place for you to launch an amazing career. You'll get loads of training, work towards an NVQ qualification, and enjoy all the perks that come with being part of the EE family. 🚀
At EE, we're more than just a team; we're a family that extends to our customers. Your mission will be to deliver exceptional and personal service every single time. 🤗
Your Future With Us:
We're passionate about your growth! 🌱 We're committed to helping you progress and will support you every step of the way to achieve your career goals. We believe in creating a personal environment where you're treated with respect and feel a sense of belonging. We celebrate diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome at EE. 🌈
What's In It For You?
- A brilliant starting salary of £20,280 + performance incentives. 💰
- Huge discounts on EE & BT products (mobile, broadband, etc.) – save hundreds yearly! 💸
- Volunteering days to give back to your community. 💖
- Optional Private Healthcare & Dental for you and your family. 👨👩👧👦
- Share scheme to invest in EE at a discounted rate. 📈
- 25 days holiday (with options to buy more!). 🏖️
- Optional Pension scheme for future security. 🔒
- Critical Illness cover.
- Childcare vouchers. 👶
- Gym membership discounts. 🏋️♀️
- Discounts on family attractions all year round. 🥳
- Plus, little extras like free parking, a subsidised canteen, free tea & coffee, and even a concierge service! ☕🅿️
Ready to Join the EE Family?
If you're ready to learn, earn, and make a real impact, we want to hear from you! Let's start the conversation. 👇
Key responsibilities
- Ensure customers experience the best of EE.
- Help customers with bills, contracts, and smartphone features.
- Make sure customers receive an exceptional and personal service every single time.
- Use charm, enthusiasm, and belief in customer interactions.
- Engage in learning and receive training towards an NVQ.