Apprentice Customer Service Advisor
EE · North East · TS15 0AA
About the role
📍 Location: Darlington
📅 Type: Full-time, Permanent
💰 Salary: £20,280.00 per year (£10.40 per hour)
🚀 Launch Your Career with EE! 🚀
Are you ready to level up and kickstart a career that's as dynamic as you are? ✨ If you're bursting with energy, eager to learn, and aiming for something big, then EE could be your next move.
Join our multi-award-winning Apprenticeship scheme and become the friendly voice that makes every EE customer's day brighter. 🌟 You'll be the go-to person for everything from understanding bills and contracts to unlocking the full potential of their new smartphone. 📱
No matter your background, all you need is that spark of talent, ambition, and drive to build an amazing future with us. Get ready to learn heaps, earn while you grow, work towards an NVQ qualification, and enjoy all the perks of being with Britain's most cutting-edge mobile network. ⚡
At EE, we're more than just colleagues – we're a family 🤝, and that warmth extends to our customers. Your mission? To deliver exceptional, personal service every single time.
Your Future With Us:
We're seriously committed to helping you climb the career ladder and reach your potential. 📈 Your growth and development are our priority.
Think You've Got What It Takes? 🤔
We celebrate individuality and believe in creating a personal, inclusive community where everyone feels they belong. EE is a place where diversity in age, race, sexuality, disability, religion, or gender identity is recognised, celebrated, and embraced. Everyone is welcome here! ❤️
What's In It For You? 🎉
Being part of the EE family means access to a ton of awesome benefits:
- A fantastic starting salary of £20,280 with incentives throughout the year. 💸
- Epic discounts on EE & BT products (mobile, broadband – save hundreds! 🛍️).
- Volunteering days to make a difference in your community. 💖
- Optional Private Healthcare & Dental for you and your loved ones. 🦷
- A Share scheme to invest in EE at a discounted rate. 📈
- 25 days holiday (with the option to buy more!). ☀️
- Optional Pension scheme to secure your future. 🏦
- Critical Illness cover for peace of mind. 🛡️
- Childcare vouchers. 👨👩👧👦
- Gym membership discounts. 💪
- Discounts on attractions for the whole family. 🎟️
- And the little extras: free parking, a subsidized canteen, free tea & coffee, and even a concierge service! ☕
Ready to Make Your Move? 👇
If you're buzzing with excitement and ready to join our incredible team, we want to hear from you! Let's start the conversation. 👋
Key responsibilities
- Deliver exceptional and personal customer service.
- Assist customers with inquiries regarding their bills, contracts, and smartphone features.
- Actively engage in learning and training towards an NVQ qualification.