Apprentice Customer Service Advisor
EE · North East · NE29 0AA
About the role
Customer Service Apprentice 🌟 | North Tyneside, Cobalt Business Park | Permanent, Full-Time
Salary: £20,280.00 per year (£10.40 per hour) 💰
Are you ready to kickstart an epic career? 🚀
If you're energetic, eager to learn, and passionate about making a real difference, then you could be exactly who we're looking for! Join our multi-award-winning apprenticeship scheme at EE and become part of a brilliant team that's all about delivering outstanding customer experiences. ✨
In this role, you'll be the go-to person for customers, helping them navigate everything from their bills and contracts to unlocking the full potential of their smartphones. 📱 We believe that everyone has the talent to succeed, so no matter your background, all you need is the drive and ambition to launch an amazing career.
Buckle up for a journey where you'll learn loads, earn fast, gain valuable training towards an NVQ qualification, and enjoy all the perks that come with being part of Britain's leading mobile network. 🇬🇧
We're more than just colleagues at EE; we're a family, and that includes our customers. Your mission will be to provide every customer with an exceptional and personal service, every single time. 🥰
Your Future with Us:
We're seriously passionate about your career progression. We're committed to helping you grow and develop, and we'll be there to support you every step of the way. When you're ready for the next move, we'll help you get there. 📈
Think You've Got What It Takes?
We champion a personal and inclusive environment where everyone feels valued. We're all about building a community where everyone belongs. EE celebrates diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome here! 💖
What's In It For You?
Joining the EE family means unlocking a treasure trove of benefits:
- Awesome Salary: A fantastic starting salary of £20,280 plus incentives throughout the year. 💸
- Huge Discounts: Save hundreds every year on EE & BT products, including your mobile and broadband. 💯
- Give Back: Paid volunteering days to support your local community. 🤝
- Health & Wellness: Optional Private Healthcare and Dental for you and your family. 🦷
- Invest in Success: A share scheme to invest in the company at a discounted rate. 📈
- Holiday Perks: 25 days of annual leave with the option to buy more. ✈️
- Future Planning: Optional Pension scheme for your long-term security. 🛡️
- Peace of Mind: Critical Illness cover.
- Family Support: Childcare vouchers.
- Fitness: Gym membership discounts. 💪
- Family Fun: Discounts off attractions all year round. 👨👩👧👦
- And the Little Things: Free parking, subsidised canteen, free tea & coffee, and even a concierge service! ☕
Ready to Join the EE Family?
If you're excited by this opportunity, we can't wait to hear from you! Let's start the conversation. 👇
Key responsibilities
- Provide exceptional and personal customer service.
- Assist customers with inquiries regarding billing, contracts, and smartphone features.
- Ensure a positive customer experience in all interactions.
- Actively participate in ongoing learning and development.
- Undertake training to achieve an NVQ qualification.