Apprentice Customer Service Advisor
EE · North East · NE31 1AA
About the role
Job Title: Apprentice Customer Service Champion 🌟
Location: North Tyneside, Cobalt Business Park, North Shields 📍
Contract Type: Full Time, Permanent 🗓️
Salary: £20,280.00 per year (£10.40 per hour) 💰
Are you ready to launch an epic career? 🚀 Want to earn while you learn and get paid to be brilliant? If you’re eager to kickstart your professional journey, then EE is looking for YOU!
Join our multi-award-winning Apprenticeship scheme and become the voice of EE! 🙌 You'll use your energy, enthusiasm, and belief to make sure every customer has an amazing experience when they connect with us. Whether it's explaining bills, contracts, or the coolest features on the latest smartphones 📱, you’ll be their go-to expert.
No experience? No problem! All you need is the drive, talent, and ambition to build a future with us. Get ready to learn a ton, earn fast, gain an NVQ qualification, and enjoy all the perks of working for Britain’s most cutting-edge mobile network. ✨
At EE, we're more than just colleagues; we're a family 👨👩👧👦. This means treating our customers with the care and personal touch they deserve, ensuring every interaction is exceptional.
Your Future with EE:
We’re all about helping you grow! 📈 We’re passionate about your career progression and will support you every step of the way to help you reach your goals.
What Makes You a Star Candidate?
We believe in a personal touch for everyone. We’re committed to building a community where everyone feels they belong and are celebrated for their uniqueness. EE welcomes and embraces diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome here! 🌈
What's In It For You?
Joining the EE family means unlocking a heap of awesome benefits:
- Great Starting Salary: £20,280 + exciting incentives! 🤑
- Massive Discounts: On EE & BT products (Mobile & Broadband) – save hundreds! 💸
- Volunteering Days: Give back to your local community. 🤝
- Optional Private Healthcare & Dental: For you and your family. ❤️
- Share Scheme: Invest in EE at a discounted rate. 📈
- Holiday: 25 days + option to buy more! 🏖️
- Optional Pension Scheme: Secure your future. 🏦
- Critical Illness Cover: Peace of mind. 🛡️
- Childcare Vouchers: Help with family costs. 👶
- Gym Membership Discounts: Stay fit and healthy. 💪
- Attraction Discounts: Fun for the family year-round! 🎡
- Perks: Free parking, subsidised canteen, free tea & coffee, concierge service, and more! ☕🚗
Ready to Join the EE Crew?
If you’re excited by this opportunity, we want to hear from you! Let’s start the conversation. 👋
Key responsibilities
- Provide exceptional and personalised customer service.
- Assist customers with a range of enquiries, including billing, contracts, and smartphone features.
- Ensure a positive customer experience during every interaction.
- Actively engage in continuous learning and development, including NVQ training.
- Maintain a professional and enthusiastic approach in all customer communications.