Apprentice Customer Service Advisor
EE · North East · NE36 0AA
About the role
EE Apprenticeship - Customer Service Specialist 🚀
Location: North Tyneside, Cobalt Business Park, North Shields 📍
Type: Permanent, Full-Time 🗓️
Salary: £20,280.00 per year (£10.40 per hour) 💰
Ready to launch your career with Britain's leading mobile network? 📱
At EE, we're on the hunt for energetic, enthusiastic, and ambitious individuals to join our award-winning Apprenticeship scheme! If you're eager to learn, driven by success, and want to make a real impact, this could be your moment. ✨
As a Customer Service Specialist, you'll be the voice of EE, ensuring every customer has an outstanding experience. You'll be their go-to for everything from understanding their bills and contracts to mastering the features of their latest smartphone. 📲
We believe talent comes from everywhere. All you need is the passion and drive to kickstart an incredible career. You’ll gain invaluable training towards an NVQ qualification, earn while you learn, and enjoy all the perks of being part of the most cutting-edge network. ⚡
Our EE Family: More Than Just a Team 🤝
We're a close-knit community, and that extends to our customers. Your role will be about delivering exceptional, personal service every single time.
Your Future at EE: We've Got Your Back 💪
We're passionate about your growth! We're committed to your development and will support you every step of the way as you build your career with us.
Are You Our Next Star? ⭐
We champion a personal environment where everyone feels valued. We're dedicated to building a community where everyone belongs. EE celebrates diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome here! 💖
What's In It For You? The Awesome Perks! 🎉
- A fantastic starting salary of £20,280 + year-round incentives! 💸
- Massive discounts on EE & BT products (Mobile, Broadband & more!) – save hundreds! 💯
- Volunteering days to give back to your community. 🏘️
- Optional Private Healthcare & Dental for you and your family. 🦷
- Discounted Share Scheme to invest in EE. 📈
- 25 days holiday (with the option to buy more!). 🏖️
- Optional Pension scheme for future security. 🏦
- Critical Illness cover.
- Childcare vouchers. 👶
- Gym membership discounts. 🏋️♀️
- Family attraction discounts all year round. 👨👩👧👦
- And the little things: Free parking, subsidised canteen, free tea & coffee, even a concierge service! ☕🚗
What Are You Waiting For? 🤔
If you're ready to dive into an exciting career, learn new skills, and be part of something amazing, we want to hear from you! Let's start the conversation. 👇
Key responsibilities
- Ensure customers experience the best of EE during every interaction.
- Assist customers with inquiries regarding their bill, contract, and smartphone features.
- Provide exceptional and personal customer service consistently.
- Actively engage in continuous learning and training towards an NVQ qualification.