Customer Service Advisor – Apprenticeship
EE · Wales · CF46 5AA
About the role
Job Title: Customer Experience Advisor - Apprenticeship 🚀
Location: Merthyr Tydfil 📍
Type: Full-time, Permanent 🗓️
Salary: £20,280 per year (£10.40 per hour) 💰
Are you ready to kickstart your career and earn while you learn? ✨ If you're energetic, ambitious, and eager to grow, you could be the perfect fit for our multi-award-winning Apprenticeship scheme at EE!
What you'll do:
As a Customer Experience Advisor, you'll be the voice of EE, ensuring every customer has an amazing experience. You'll use your charm and enthusiasm to help people with everything from their bills and contracts to mastering their new smartphones. 📱
What you'll get:
- Awesome Training: Get trained towards an NVQ and learn loads on the job. 📚
- Career Growth: We're passionate about your development! Our "Aspire" programme offers opportunities in areas like HR, Marketing, Finance, and more. 📈
- Great Benefits:
- A fantastic starting salary of £20,280 + incentives! 💸
- Huge discounts on EE & BT products (save hundreds!). 💯
- Brand new, state-of-the-art contact centres. 🏢
- Volunteering days to give back. 🤝
- Optional private healthcare & dental. 🏥
- Share scheme, 25 days holiday (buy more!), pension, critical illness cover, childcare vouchers, gym discounts, and family attraction discounts. 🎉
We're a family at EE: We celebrate diversity and welcome everyone, no matter your background. Your age, race, sexuality, disability, religion, or gender identity are all recognised and celebrated here. We're committed to creating a community where everyone belongs. ❤️
Ready to join the EE family and build an amazing career? Get in touch to start the conversation! 👋
Key responsibilities
- Ensure customers receive the best possible experience when interacting with EE.
- Assist customers with inquiries regarding their bills, contracts, and smartphone features.
- Provide exceptional and personal customer service.
- Actively participate in training towards an NVQ.