Apprentice Customer Service Advisor
EE · North East · SR1 1AE
About the role
✨ Join the EE Family as an Apprentice Customer Specialist! ✨
Location: North Tyneside, Cobalt Business Park, North Shields 📍
Type: Full-time, Permanent 🗓️
Salary: £20,280.00 per year (£10.40 per hour) 💰
Ready to kick-start your career? 🚀
Are you ambitious, eager to learn, and looking for a role where you can make a real impact? If you're passionate about helping people and want to be part of a leading mobile network, this is the opportunity for you!
Join our multi award-winning Apprenticeship scheme and use your energy and enthusiasm to deliver exceptional customer experiences with EE. You’ll be the go-to person for customers, helping them with everything from their bills and contracts to getting the most out of their new smartphones. 📱
No matter your background, if you have the drive and talent, we'll equip you with the training and support to launch an amazing career. You'll gain valuable experience, earn as you learn, work towards an NVQ, and enjoy all the perks of being with Britain's most cutting-edge mobile network.
We're more than just a team; we're a family. This means creating personal, exceptional service for every customer, every single time. ❤️
Your Future With Us:
We're seriously passionate about your career progression! We're committed to your growth and development, and will be there to support you every step of the way. 🌟
What's in it for you?
Joining the EE family means awesome benefits:
- A great starting salary (£20,280) + yearly incentives! 🤑
- Huge discounts on EE & BT products (Mobile & Broadband!) – save hundreds! 💸
- Volunteering days to give back to your community. 🤝
- Optional Private Healthcare & Dental for you and your family. 🦷👨👩👧👦
- Share scheme – invest in EE at a discounted rate. 📈
- 25 days holiday (with option to buy more!). 🏖️
- Optional Pension scheme for your future. 🏦
- Critical Illness cover. 💪
- Childcare vouchers. 🍼
- Gym membership discounts. 🏋️♀️
- Discounts off attractions for family fun. 🎢
- Plus, the little things: free parking, subsidised canteen, free tea & coffee, and even a concierge service! ☕🅿️
Ready to Apply?
If you're ready to learn, earn, and grow, we want to hear from you! Let's start the conversation. 👋
Key responsibilities
- Ensure customers experience the best of EE in every interaction.
- Assist customers with enquiries related to bills, contracts, and smartphone features.
- Provide exceptional and personal service to all customers.
- Engage in continuous learning and receive training towards an NVQ.
- Utilise charm, enthusiasm, and belief in customer engagements.