Apprentice Customer Service Advisor
EE · North East · TS16 0AA
About the role
Job Title: Customer Service Apprentice at EE 📱✨
Location: Darlington 📍
Type: Full-Time, Permanent 🗓️
Salary: Earn £20,280 per year (£10.40 per hour) 💸
Are you ready to kickstart your career and make a real impact?
Join our multi-award-winning Apprenticeship scheme at EE and become the voice of Britain's most cutting-edge mobile network! 🚀 If you've got the energy, enthusiasm, and a genuine desire to learn and grow, we want you.
In this role, you'll be the go-to person for our customers, helping them navigate everything from their bills and contracts to getting the most out of their new smartphones. 🤳 You don't need any prior experience – just bring your talent, ambition, and willingness to shine!
As part of the EE family, you'll receive amazing training towards an NVQ, learn loads, and earn while you do it. We're more than a team; we're a family committed to making every customer interaction exceptional and personal. 🤗
What's in it for you?
- A fantastic starting salary of £20,280 + potential incentives 🎉
- Massive discounts on EE & BT products (think mobile, broadband, and more!) 💰
- Paid volunteering days to give back to your community 🤝
- Generous holiday allowance (25 days!) with options to buy more 🏖️
- Subsidised canteen, free parking, and unlimited free tea & coffee! ☕🅿️
- Access to optional benefits like Private Healthcare, Dental, Share Schemes, and more! 🦷📈
We're passionate about your future and are committed to helping you progress. If you're looking for a career where you're valued, supported, and can truly belong, EE is the place for you. We celebrate diversity in all its forms – everyone is welcome here! 🌈
Ready to join the EE family? Apply now and let's get your career started! 🌟
Key responsibilities
- Ensure customers experience the best of EE in every interaction.
- Provide support on customer billing, contracts, and smartphone features.
- Deliver an exceptional and personal service to customers.
- Actively engage in learning and training towards an NVQ qualification.