Apprentice Customer Service Administrator - Ref 14982

About the role

🚀 Customer Experience Champion 🚀

Are you a people-person ready to dive into a dynamic role? We're looking for a stellar Customer Experience Champion to be the friendly face and voice of our organization for learners, employers, and partners! 👋

In this key role, you'll be the go-to person for initial inquiries, ensuring everyone receives top-notch service and clear, helpful information. 🌟

What you'll be doing:

• 🤝 Delivering an exceptional standard of customer service to our learners, employers, and partners.
• 📞 Acting as the first point of contact for straightforward customer queries.
• 💡 Resolving customer questions with professionalism or know when to pass them to the right team.
• 📣 Keeping our customers in the loop every step of the way during their booking and enrolment journey.
• 💞 Building awesome relationships with both our current and future customers.
• 🔄 Lending a hand in other departments when business needs call for it – flexibility is key!

If you're a great communicator, love helping people, and are eager to learn, we want to hear from you! ✨

Key responsibilities

• Deliver a high standard of customer service.
• Act as the first point of contact for customer enquiries.
• Resolve or escalate customer queries professionally.
• Keep customers informed throughout booking and enrolment processes.
• Collaborate with other departments as required.