Desktop Application Support Level 3 Apprenticeship - Angel Trains

About the role

Desktop Application Support Level 3 Apprenticeship - Angel Trains 🚀

Overview:

At Angel Trains, our people are everything! We're all about building a workplace where you can totally be yourself, level up your skills, and make a real difference. 🤝 Ready to dive into IT Support? Join our awesome team as an apprentice and kickstart a career that's all about curiosity, fresh ideas, and hands-on problem-solving. 💡

What You'll Be Doing:

• Be the First Line of Defence: Handle incoming IT support requests (in-person and remote), log issues, and escalate when needed. 📞
• Master User Accounts: Manage accounts across Microsoft 365, our on-prem systems, Oracle EBS, and cloud platforms. ☁️
• Network Ninja: Get involved with network services like LAN, Wi-Fi, DNS, DHCP, VPN, and even some basic office cabling. 🌐
• Hardware Hero: Build and set up new gear (Windows laptops, iOS devices, phones, and AV equipment) and keep our IT Build Room running smoothly. 💻📱
• Share Your Knowledge: Help create user training materials and jump into exciting IT projects across development, infrastructure, or cyber teams. 📚
• Grow Your Skills: Keep your apprenticeship training records up-to-date and always be learning and developing your technical skills. 🌱

Skills We're Looking For:

• You're a natural communicator and team player. 🗣️
• You're great at juggling tasks and have a sharp eye for detail. ✨
• You've got a genuine passion for IT, with some basic IT knowledge and feel comfy using Microsoft Office. 💻
• You’re flexible, take initiative, and have that positive “can-do” spirit that matches Angel Trains' values. 👍

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Important: You shouldn't already have a qualification at the same or a higher level than this apprenticeship in a similar field.

Considering Experience?

• If you've got relevant qualifications or work experience, we'll definitely consider your potential to thrive on this programme.
• A mix of qualifications and experience can also show you have the solid foundation we're looking for.
• Got international qualifications? You'll need to provide an official document comparing them to UK qualifications when you apply.

Working Hours:

• Monday to Friday, 9:00 am – 5:00 pm (with a 1-hour lunch break). 🗓️

Future Prospects:

• Get this: 90% of QA apprentices land permanent jobs after finishing their apprenticeship! That's 20% higher than the national average. 📈

How to Apply:

• Ready to jump in? Click the apply button to find out more and submit your application. Psst... applications might close early, so don't wait too long to apply! ⏳

Key responsibilities

• Provide 1st-line IT support, logging and managing incident tickets.
• Support user account management across various IT platforms.
• Assist with network services and basic office cabling tasks.
• Build and deploy new hardware, maintaining the IT Build Room.
• Contribute to user training materials and IT projects.

Skills