It Support Level 3 Apprenticeship 2026 - Jansa It

About the role

IT Systems & Networking - Azure Cloud Support Specialist Apprenticeship ☁️💻

Ready to kickstart your career in the fast-paced world of IT? We're on the hunt for an enthusiastic apprentice to join our awesome team! This is your chance to level up your skills, knowledge, and experience by smashing out an IT Systems and Networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Get ready to learn from the best and build a future in tech! 🚀

What you'll be doing:

• First Line Support Hero: Keep our PCs running smoothly with imaging and maintenance. 🛠️
• Tech Setup & Fixes: Get customer IT systems set up, updated, and sort out any techy problems. 🔧
• Network Navigator: Handle general network support and troubleshoot like a pro. 🌐
• Customer Champion: Answer customer queries directly on the phone, delivering top-notch service and keeping super accurate records. 📞
• Database Dynamo: Keep our client databases fresh with the latest solutions and log every single step of your activity in our call tracking software – think of it as your tech diary! 📝
• Hardware Guru: Install computers and all sorts of cool peripherals like printers, scanners, and mobile devices. 🖨️📱
• Tech Translator: Explain complex technical stuff in a way everyone can understand. 🗣️
• Phone Rockstar: Answer calls professionally and pass on vital info like a boss. 🌟

Skills that will make you stand out:

• Awesome customer service vibes. 😊
• Confidence chatting on the phone. 🗣️
• A bit of basic IT knowledge or experience – bonus points! 💡

What you need to get started:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Just a heads-up: you shouldn't already have a qualification at the same or a higher level in a similar subject.
• Got a mix of qualifications and experience? We're open to seeing that too!
• If your qualifications are international, make sure you can provide official proof of how they compare to UK standards. 🌍

Your Work Life:

• Hours: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. ⏰
• Perks:
• 28 days annual leave (including bank holidays) – you earned it! 🏖️
• Regular staff lunches, on us! 🍔🍕
• Awesome staff events to blow off steam! 🎉
• Paid sick leave – look after yourself. ❤️
• Flexible working options – we get it! 🧘
• Pension contribution matching – we invest in your future. 💰
• Mental health and wellbeing support – your well-being matters. 🧠
• We cover travel costs for your apprenticeship training and/or to customer sites. 🚗

What's next?

• Future Proof: Seriously, 90% of QA apprentices land permanent jobs after finishing – that's 20% higher than the national average! Your future is bright! ✨

Ready to Apply?

Click that apply button to grab this amazing opportunity! Don't wait too long, as applications might close before the deadline. Get your application in early to avoid missing out! 👇

Key responsibilities

• Provide first-line IT support, including PC imaging, maintenance, system setup, and fault diagnosis.
• Offer general network support and troubleshooting.
• Handle customer queries via phone, providing clear technical explanations and maintaining accurate records.
• Install and configure computers and peripheral devices.
• Maintain client databases and call tracking software with up-to-date solutions and clear activity records.

Skills