It Support Level 3 Apprenticeship 2026 - Next Energy Group
QA Limited · London · W1K 3JS
About the role
🚀 Launch Your IT Career with NextEnergy! 🚀
Join our dynamic global team at NextEnergy and kickstart your IT journey! We're looking for ambitious individuals to join our Technology & Digital Services (TDS) Operations team as an IT Support Apprentice. This is your chance to gain invaluable hands-on experience, learn on the job, and contribute to a more sustainable future. 🌍
About the Role:
As an IT Support Apprentice, you'll be at the forefront of keeping our digital operations running smoothly. You'll provide essential first and second-line IT support, manage digital equipment, and be a key player in minimising disruptions. This is a fantastic opportunity to build your technical skills and make a real impact. 💡
What You'll Be Doing:
- Monitoring and responding to IT support tickets (think FreshService/Freshdesk!). 🎫
- Providing top-notch technical support to our team, both locally and internationally. 🌎
- Escalating complex issues to senior IT pros. ⬆️
- Managing ticket documentation and supporting our inbound call flow. 📞
- Helping with the onboarding and offboarding of new team members. 👋
- Setting up and configuring laptops for new starters or replacements. 💻
- Managing user access rights and basic identity tasks. 🔑
- Keeping our office IT equipment in tip-top shape (laptops, peripherals, phones!). 📱
- Assisting with hardware and software upgrades. 🔧
- Troubleshooting Windows, M365, and various applications.
- Supporting our telephony systems, door access, and basic networking (WAN/LAN/Wi-Fi). 📶
- Maintaining accurate inventory records.
- Assisting with ordering, procurement, and account administration. 🛍️
- Ensuring IT policies are followed and systems are well-maintained. ✅
What You'll Bring:
- Awesome time management and prioritization skills. ⏰
- Excellent communication skills, both written and verbal. 🗣️
- A flexible attitude and willingness to tackle new challenges. 💪
- Genuine curiosity and a passion for learning. 🤔
- Solid IT literacy, including intermediate Excel skills. 📊
- A focus on delivering quality results, even when things move fast. ⚡
- Sharp critical thinking and problem-solving abilities. 🧠
- A passion for our mission to create a more sustainable future! 🌱
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- You must not hold an existing qualification at the same or higher level in a similar subject.
- We're open to considering combinations of qualifications and experience that demonstrate the foundation needed for the program.
Working Hours:
- 37.5 hours per week. 🗓️
What We Offer:
- A supportive team environment with tons of learning opportunities. 📚
- International scope – work with a company operating in over 8 countries! 🗺️
- Hybrid working – spend at least twice a week in our central London (Mayfair) office, with the flexibility to work remotely the rest of the time. 🏡
- 30 days’ holiday per year (including festive shutdown!). 🎉
- Private pension. 💰
- BUPA Healthcare for you and your family. 🏥
- Exciting benefits like cycle to work and electric vehicle leasing schemes. ⚡🚗
- An annual discretionary bonus. 🎁
Future Prospects:
- 90% of our apprentices secure permanent roles after completing their program – that's 20% higher than the national average! 🌟
About NextEnergy:
NextEnergy Group is a leading global renewable energy company dedicated to developing, investing in, and managing clean energy infrastructure, especially in solar power. We're all about accelerating the transition to sustainable energy while delivering impressive results. Join us and be part of something big!
Ready to apply? Click the apply button! Applications may close early, so don't delay! ⏳
Key responsibilities
- Provide first and second line technical support to staff.
- Monitor and triage ITMS tickets and manage ticket documentation.
- Maintain office IT equipment and assist with hardware and software upgrades.
- Support user account setup, access rights, and onboarding/offboarding processes.
- Perform basic troubleshooting across Windows, M365, and endpoint applications.