It Level 3 Apprenticeship 2026 - Freuds Group
QA Limited · London · W1T 1AL
About the role
Kickstart your IT journey with Freuds! 🚀 We're on the lookout for enthusiastic individuals to join our friendly 1st-line support team. This is your chance to learn on the job, be part of a supportive crew, and grow into a permanent role. 🤝
The Role:
- Be the first point of contact for IT support, assisting users in person, via email, and over the phone. 📞📧
- Keep an eye on things, dive into issues, and fix them, always keeping people in the loop with clear updates. 🕵️♀️💡
- Make sure every tech hiccup is logged properly in our systems. ✍️
- Figure out what needs fixing first based on how urgent it is. 🚨
- Team up with us to brainstorm and implement awesome improvements to how we work and our systems. 💡
- Find ways to automate those everyday tech tasks and requests to make life easier. 🤖
- Help us keep Freuds' reputation for amazing IT support sparkling! ✨
What You'll Bring (Desirable Skills):
- A genuine interest and understanding of computers and all things IT. 💻🧠
- Comfort with both Windows and Mac Operating Systems. 🍎
- Confidence in a mostly face-to-face support environment. 👋
- You're super organised and know how to focus. 🎯
- A burning desire to learn and grow with us on the job. 🔥
- A commitment to delivering top-notch customer service. ⭐
- You can communicate clearly, both in writing and when you speak. 🗣️
- Bonus points if you can make a decent cuppa! ☕
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices should not hold an existing qualification at the same or higher level in a similar subject.
- We'll also consider combinations of qualifications and experience that show you've got the foundation we need.
- If your qualifications are from outside the UK, you'll need an official document comparing them to UK standards at the time of application.
Your Working Week:
- Monday to Friday, 9:30 am to 6:00 pm, with a one-hour lunch break. ⏳
- Plus, dedicate 20% of your week to external training as part of your apprenticeship. 📚
What's In It For You (Benefits):
- 26 days holiday per year, increasing by an extra day each year (up to 29 days). 🏖️
- Freuds pension scheme after 3 months (or opt-in sooner). 💰
- Your birthday off! 🎉
- Employee Assistance Programme (EAP) for support. 🆘
- Access to our wellness programme. 🧘
- Your own laptop. 💻
- After successfully completing your probationary period, unlock even more perks:
- Self-assistance health scheme (dental, optical, physio, GP service). 🦷👁️🗨️🏃
- Flexi & wellness perk.
- Group income protection.
- Life assurance. 💖
- Cycle to work scheme. 🚲
- Tech scheme. 📱
- Season ticket loan. 🚇
Your Future:
- The chance for a full-time, permanent position once you've successfully completed your apprenticeship. 🌟
About Freuds:
At Freuds, we believe in the power of love and work. We partner with clients who dare to be different, creating passionate teams that deliver meaningful, game-changing campaigns. Our award-winning work is a testament to the incredible impact our people make. 🏆
Ready to Apply?
Hit the apply button to learn more and submit your application! Don't wait too long – applications might close early. ⏳
Key responsibilities
- Provide 1st line support in person, on email and over the phone
- Monitor, investigate, and resolve issues, providing clear and timely updates
- Ensure all incidents are recorded in the appropriate systems
- Prioritise work according to urgency
- Work with the team to make improvements to ways of working and systems