Business It Support Engineer Higher Apprenticeship 2026
QA Limited · East Of England · PE14 0RN
About the role
🚀 Business IT Support Engineer Apprentice Wanted! 🚀
Ready to dive headfirst into the world of tech and become an IT wizard? ✨ Our client, a top-notch Managed Service Provider (MSP) with over 20 years of awesomeness, is hunting for a bright and motivated Apprentice to join their epic IT support team. This is your golden ticket to learn from the best, get hands-on with cutting-edge IT, cloud systems, security tools, networks, and all sorts of tech that keeps businesses running smoothly. 💻💡
About the Squad:
Our client is the go-to for businesses needing killer IT solutions. They crush it with:
- 🚀 IT support & helpdesk magic
- 🏗️ Server & network infrastructure
- ☁️ Microsoft 365 & Azure wizardry
- 🔒 Cybersecurity & backup guardians
- 🌐 Cloud hosting expertise
- 🕸️ Web services
- 👀 Remote monitoring & management
...and so much more!
They're all about delivering secure, reliable, and custom solutions to keep businesses humming. 💯
Your Mission, Should You Choose to Accept It:
- Setting up and configuring new IT gear for customers – both online and in person! 🔧
- Being the hero for business servers, networks, and cloud setups. 🦸
- Wrangling Microsoft 365 and Active Directory environments. 🗄️
- Keeping a watchful eye on systems, backups, and security alerts using cool RMM tools. 🚨
- Diagnosing and fixing IT hardware issues. 🔨
- Answering support calls with a smile and providing top-tier tech help. 😊
This role is all about getting your hands dirty, tackling new challenges daily, and growing into a confident IT Support Engineer! 💪
We're Looking For Legends Who Are:
- Super enthusiastic, proactive, and genuinely obsessed with IT. 🔥
- Possess a knack for IT support and solving tricky problems. 🧩
- Awesome communicators with stellar customer service skills. 🗣️
- Love learning new tech and thriving in a fast-paced environment. ⚡
- Organised, confident, and always bring a positive, helpful vibe. 😄
- Hold a full UK driving licence (a must-have!). 🚗
Bonus Points (We'll Train You If Needed!):
- Know your way around PC/Server hardware & software. 🤓
- Basic networking: DHCP, DNS, VPNs. 🌐
- Experience with Microsoft 365, Azure, Entra, SharePoint. ☁️
- Familiarity with Active Directory, Veeam Backup, or Unifi. ✅
- A peek into RMM tools. 👀
Entry Requirements:
- An A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR a Level 3 apprenticeship in a similar subject
- OR a BTEC Extended Diploma in IT (180 credits)
Got a mix of experience and qualifications that shows you've got the foundation? You're still in the running! 🏆 If your qualifications are from overseas, make sure you have an official document showing how they compare to UK standards.
Your Schedule:
Monday - Friday, 8am - 5pm. ⏰
What's In It For You?
- 20 days holiday + bank holidays. 🏖️
- Nest pension scheme. 💰
- A super supportive and friendly team. 🤗
- Exposure to a massive range of tech: Microsoft 365, Azure, networking, cybersecurity, RMM tools, and more! 🤯
- Loads of opportunities to boost your skills and get industry training/certifications. 🎓
- A clear path for career growth in a leading MSP. 📈
Future Proof Your Career:
Did you know 90% of QA apprentices land permanent jobs after finishing? That's 20% higher than the national average! 🚀
Ready to Apply?
Hit that apply button to snag this awesome opportunity! Quick heads-up: applications might close early, so don't wait around! ⏳
Key responsibilities
- Configure and set up new IT devices for customers
- Support business servers, networks, and cloud environments
- Manage and maintain Microsoft 365 and Active Directory environments
- Monitor systems through RMM tools, including backup and cybersecurity alerts
- Answer incoming support calls and provide professional technical assistance