It Level 3 Apprenticeship 2026 - Chs Networks

About the role

Hey there! 👋 Ready to kickstart your IT career? CHS Networks is on the lookout for a bright spark to join us as an Apprentice and level up your skills in IT Systems and Networking, specializing in Azure Cloud Support. ☁️

About Us:

At CHS Networks, we're all about delivering top-notch IT services and solutions. We've been helping businesses across Kent, London, and South East England tackle their tech challenges, and we're always thinking ahead. 🚀

The Gig:

This is your chance to dive headfirst into the world of IT! You'll be working towards a Level 3 Apprenticeship in IT Systems and Networking – Azure Cloud Support Specialist. Your mission? To be the first line of defense, solving tech issues and keeping our clients happy. 💻

What You'll Be Doing:

• Be the go-to person for all things IT support for our clients. 📞
• Log and track incoming issues like a pro. 📝
• Make sure we hit our service level agreements (SLAs) – basically, solving problems fast! ⏱️
• Deliver awesome customer service, always. ✨
• Figure out what's wrong with desktop tech and fix it. 🔧
• Send issues to the right teams if needed. ➡️
• Keep clients in the loop on what's happening with their tech stuff. 📣

What We're Looking For:

• You're genuinely excited about IT and have a solid grasp of the basics. 🤓
• You're hungry to learn and become an IT wizard. 🧙
• A great phone manner is a must! 🗣️
• Excellent customer-facing skills are key. 😊
• You can handle pressure and be a team player. 💪

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• You shouldn't already have a qualification at the same or a higher level in a similar subject.
• Got other qualifications or experience that shows you're ready? We'd love to hear about it!
• If your qualifications are from outside the UK, you'll need official documentation comparing them to UK standards. 🌍

The Deets:

• Working Hours: 37.5 hours per week. ⏰
• Perks: Awesome career growth, training, dedicated mentors, on-site parking, easy transport links, and a super supportive team. 🌟
• The Future: We're growing and we invest in YOU! You'll get full on-the-job training during your 16-month apprenticeship. Nail it, and you could land a permanent contract with us! 🚀

Ready to apply? Hit that button! Applications might close early, so don't wait! 👇

Key responsibilities

• Provide a first, and single, point of contact into Services Desks for all supported businesses
• Ensure incoming incidents are logged accurately and with sufficient information
• Resolve and close cases to customer satisfaction, adhering to agreed service level agreements
• Deliver and maintain outstanding customer service standards
• Provide problem diagnosis and resolution for desktop problems, escalating issues as appropriate

Skills